Ticketing Agent

1 week ago


Johor Bahru, Johor, Malaysia SKY HOME TRAVEL & TOURS SDN BHD Full time
As a Ticketing Agent, you will play a vital role in assisting customers with their travel needs. You will be
responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues. Your goal is to ensure a seamless travel experience for our customers.

Responsibilities:

  • Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
  • Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
  • Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
  • Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
  • Collaborate with airlines and travel suppliers to ensure accurate and uptodate information is provided to customers
  • Stay updated with industry trends and airline policies to provide accurate and timely information to customers
  • Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction

Job Types:
Full-time, Permanent

Pay:
RM1, RM3,983.99 per month

Benefits:

  • Cell phone reimbursement
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Experience:

  • Ticketing: 2 years (required)

Language:

  • Chinese (preferred)

Willingness to travel:

  • 25% (preferred)
Expected Start Date: 07/01/2024
  • Reservations Agent

    1 week ago


    Johor Bahru, Johor, Malaysia SKY HOME TRAVEL & TOURS SDN BHD Full time

    As a travel consultant, you must communicate efficiently to understand each client's needs, time and budget constraints — and arrange customised travel options accordingly. You would research and recommend flights, hotels, sightseeing options (domestic/international) and other travel-related services to the clients. Your ability to monitor and handle any...


  • Johor Bahru, Johor, Malaysia Mayflower Group Full time

    Handle reservation, ticketing, refund, hotel & travel insurance enquiries Monitor payment status on billing, statement & collection Generate reports from system to identify agents production Process for New agent registration (B2B) Update supplier on payment status Blasting of airline update to ensure agents receive latest updateRequirement: At least...


  • Johor Bahru, Johor, Malaysia Intec Precision Engineering Sdn Bhd Full time

    1.0 Job Summary:To execute and support full HR spectrum services but not limited to Payroll Administration and HR Administration in order to create effective HR service delivery for meeting the growth of business needs.2.0 PRINCIPAL FUNCTION & RESPONSIBILITIES2.1 Foreign Workers Management2.1.1 Ensure all foreign worker's passport and permit are valid,...

  • Ticketing Agent

    2 weeks ago


    Johor Bahru, Malaysia SKY HOME TRAVEL & TOURS SDN BHD Full time

    As a Ticketing Agent, you will play a vital role in assisting customers with their travel needs. You will be **responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues**. Your goal is to ensure a seamless travel experience for our customers. **Responsibilities**: - Assist customers in booking...

  • Sales Support

    5 days ago


    Johor Bahru, Malaysia SKY HOME TRAVEL & TOURS SDN BHD Full time

    Work with other departments on airline ticketing requirements. - Handling group airlines ticketing and query, request and refunds/re-booking of tickets. - Dealing with various airlines. - Handling Series, non-series, ad-hoc booking including but not limited to making booking, filing PNR to Q to HDQ for confirmation, insert names in group, name change,...

  • Counter Service

    4 weeks ago


    Johor Bahru, Malaysia SUPER NICE EXPRESS SDN BHD Full time

    location at Terminal Bas & Teksi Johor Jaya - Scheduling bus based on customer needs and available - Communicating with customers to answer questions about tickets, pricing, or bus schedules - Collecting payment from customers for bus tickets, including cash, credit card transactions, checks, or money orders - Entering customer information into a computer...


  • Johor Bahru, Malaysia ITCAN Pte Ltd Full time

    Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to “Resolved” if User’s problem has been solved - Reassign ticket if agent is unable to resolve ticket - **Work location: Singapore** **Job...

  • Service Desk Officer

    2 months ago


    Johor Bahru, Malaysia ITCAN Pte Ltd Full time

    Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions - Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to...


  • Johor Bahru, Malaysia ITCAN Pte Ltd Full time

    Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions - Provide First Call Resolution (FCR) technical support - Troubleshoot and investigate cause of user’s problem - Update work information with all troubleshooting steps used in the ticketing system - Set Incident to...


  • Johor Bahru, Malaysia J & J Corporate Services Sdn Bhd Full time

    Accounting assistants record and report ticketing accounting situations to the accountant they work with, verify deposits and prepare daily reports and income. They arrange authorised refund vouchers, maintain the returned check accounts and communicate with ticketing managers concerning any ticketing systems issues. Company Overview We are a professional...

  • Sales Support Officer

    2 weeks ago


    Johor Bahru, Malaysia Mayflower Group Full time

    Handle reservation, ticketing, refund, hotel & travel insurance enquiries - Monitor payment status on billing, statement & collection - Generate reports from PS t to identify agents production - New agent registration (B2B) - Update supplier on payment status - Blasting of airline update to ensure agents receive latest update Requirement: - At least...

  • Sales Support Officer

    2 weeks ago


    Johor Bahru, Malaysia Mayflower Group Full time

    Handle reservation, ticketing, refund, hotel & travel insurance enquiries - Monitor payment status on billing, statement & collection - Generate reports from system to identify agents production - Process for New agent registration (B2B) - Update supplier on payment status - Blasting of airline update to ensure agents receive latest update Requirement: -...

  • Reservations Agent

    3 weeks ago


    Johor Bahru, Malaysia SKY HOME TRAVEL & TOURS SDN BHD Full time

    As a travel consultant, you must communicate efficiently to understand each client’s needs, time and budget constraints — and arrange customised travel options accordingly. You would research and recommend flights, hotels, sightseeing options (domestic/international) and other travel-related services to the clients. Your ability to monitor and handle any...

  • HR Officer

    3 weeks ago


    Johor Bahru, Malaysia Xin Hwa Trading & Transport Sdn Bhd Full time

    **Location**:Kempas Baru **Responsibilities**: - Renew FOMEMA and organize medical examinations for foreign workers. - Communicate with government authorities (JTK, Embassy, Immigration) regarding foreign worker-related activities. - Monitor accommodations, flight tickets, and related logistics for workers. - Ensure accurate documentation and update worker...


  • Johor Bahru, Malaysia Intec Precision Engineering Sdn Bhd Full time

    **1.0 Job Summary**: To execute and support full HR spectrum services but not limited to Payroll Administration and HR Administration in order to create effective HR service delivery for meeting the growth of business needs. **2.0 PRINCIPAL FUNCTION & RESPONSIBILITIES** 2.1 Foreign Workers Management 2.1.1 Ensure all foreign worker’s passport and permit...