Ticketing Agent
1 week ago
responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues. Your goal is to ensure a seamless travel experience for our customers.
Responsibilities:
- Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
- Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
- Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
- Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
- Collaborate with airlines and travel suppliers to ensure accurate and uptodate information is provided to customers
- Stay updated with industry trends and airline policies to provide accurate and timely information to customers
- Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction
Job Types:
Full-time, Permanent
Pay:
RM1, RM3,983.99 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
Experience:
- Ticketing: 2 years (required)
Language:
- Chinese (preferred)
Willingness to travel:
- 25% (preferred)
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