IT Application Support

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
If you are looking to excel and make a difference, take a closer look at us

Job Propose Summary:
Undertake incident / problem troubleshooting and adopts appropriate actions to address reported incident / problem according to the stipulated SOP and good methodologies / practices. Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.

Key Responsibilities:

  • Functional (job responsibilities):
  • Participates in user group meeting and provides information to facilitate users in URS gathering and decision making for business solution proposal.
  • Provides relevant advices to business users and IT technical staff.
  • Ensures amended and enhanced systems meet user functional requirement specifications.
  • Ensures all documentation, processes and methodologies used in various phases of system development and implementation are in accordance with the Bank's standards & methodologies.
  • Recommends production fixes and online / batch performance improvement measures.
  • Handles operational duties and incident support as and when required.

Managerial (team/group responsibilities):

  • Assists Team Lead to manage development team members and coordinating team projects/tasks related activities.
  • Handles queries and correspondences with auditors and BNM authority.
  • Notifies management on potential security problems which are not adequately addressed by existing control mechanisms.
  • Liaises with PMO on projects undertaken by the team.
  • Assists Team Lead in managing technical activities undertaken by the team in accordance with the guidelines and compliances as stipulated by BNM GPIS.
  • Assists Team Lead in liasing with GITI/GITS on production issues and impacted services, and manages until closure.
  • Assists Team Lead in fulfillment of Security, IT Audit/Risk, MyClear & Visa/MC compliances.
  • Handle compliance, DCSS and O/S patching activities

Jobholder Requirements:

  • Education/Qualification
  • Diploma / Degree
ExperienceSpecial Skills- Required skills: Linux, OpenShift, XML/JSON RESTful Webservices, SQL, JavaScript/jQuery, HTML/5- Excellent knowledge of Relational Databases and SQL technologies- Strong analytical and problem-solving skills- Proven track record in enterprise solution delivery- Ability to articulate issue & capable of providing long term solution with short term mitigation plan

  • About Hong Leong Bank_
  • We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a DigitalattheCore ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._

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