Guest Experience Agent

1 week ago


Bukit Mertajam, Penang, Malaysia Iconic Hotel Penang Full time
Management Representative.

  • To represent management in handling of room enquiries, compliments, complaints, etc.
  • Where all enquiries are handled immediately and to the satisfaction of the guest.
  • Where complaints are handled tactfully and resolved to the satisfaction of the guest.
  • Represents the Management in handling guest complaints/requests, concerning services from all areas of operation and any final decision should be referred and confirmed by the department concerned.
  • All complaints and compliments are to be reported to the Guest Service Manager on duty and the Front Office Manager.
  • Perform daily room assignment according to guest preference, arrival time etc.
  • Contact the Assistant Manager when VIP guest arrive that are to be escorted to their room.
  • Organize the delivery of guest mail and message as required.
  • Carry out nightly bucket check so that all records are in order for the following day.
  • Takes and processes reservations as and when the reservations department is busy.
  • To represent the Management in the handling of emergency situations.
  • Where all emergency procedures are known and practice regularly.
  • Where on night shift, all emergency and/ or incidents should be reported to the Executive on Duty for the day and Front Office Manager. All grave situations and/or emergencies should be referred to the Guest Service Manager and Asst. Front Office Manager and be directed accordingly by the FOM.
  • And dealings with persons outside the hotel, i.e. Press, Police, etc. must be referred to the Hotel Manager or the Marcom Manager / Executive. No embarrassment, and/or admittance of any liability in the Hotel's name are made. The Hotel and the guest should be protected from such embarrassment. To assist guest on secretary job at the Business Centre. Such as meeting room arrangement, faxing, typing, internet access etc.
  • To assist telephone operator when necessary in order to ensure the smooth and efficient operation of the telephone console.
  • Ensure that all incoming calls are attended to promptly.
  • To ensure the smooth and efficient operation of the Front Dest
  • Ensure that each guest is treated courteously and promptly.
  • Ensure that the reception counter looks neat and tidy at all times.
  • Equips the Front Desk and Cashier at commencement of each shift with adequate stationary and forms.
  • Ensure that the expected arrival rooms are correctly controlled in order not to turn away any genuine guests during full house situation.
  • Ensure that the text messages keyed in correctly.
  • Ensure that all room keys back of the house keys are accounted for.
  • Any missing key must be reported and action immediately.
  • Ensure that all equipment and properties of the Front Office are accounted for. To inform the Guest Service Manager of any discrepancies.
  • Work closely and communicate with all section heads.
  • Attend Front Office Daily Shift briefing.
  • Night Shift GSA, to print and prepare registration card and welcome folder for arrivals on the next day.
  • Coordinating FIT Guests or Group Arrival and Departure
  • Ensure that all guests are greeted upon checkin.
  • Ensure that the baggage is handled promptly and efficiently.
  • To attend and comply, if possible, with every guest request during their stay in the Hotel to ensure that the guest is properly taken care of and to offer whatever assistance if needed.
  • Bid farewell, if possible, to all guests upon their departure.
  • Ensure that all the guest' bills are settled and room key is returned before departure.
  • Must have good knowledge of the Hotel's facilities, services and policies.
  • To perform any other duties related or unrelated to Front Office, as requested by the guest or as directed by the Management.
  • Ensure that all expected VIP for the day be properly handled with details by 0900 daily.

Salary:
RM1, RM1,700.00 per month

Schedule:

  • Day shift
  • Evening shift
  • Night shift

Ability to commute/relocate:

  • Bukit Mertajam: Reliably commute or planning to relocate before starting work (preferred)

Experience:

  • Front desk: 1 year (preferred)


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Penang Full time

    1.0 Job Summary1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel.2.0 Duties...


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Penang Full time

    1.0 Job Summary1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel.2.0 Duties...


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Management Sdn Bhd Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.Business Hotel - 'Be our Friend not Our Guest'Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Penang Full time

    1.0 Job Summary1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel.2.0 Duties...


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Penang Full time

    1.0 Job Summary1.1 The Guest Service Manager acts as a Management Representative in all aspects of guest relations and to assist the Guest Service Ambassador, Tele Reservation Supervisor, Tele Reservationist, Business Center Coordinator and other operational staff. His daily duties include supervision, overseas and Primarily supervises front office team...


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Management Sdn Bhd Full time

    Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost...


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Management Sdn Bhd Full time

    1.0 Job Summary1.1 Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Moreover he/she is responsible for increasing sale by providing specialized advice and active selling.2.0 Duties And Responsibilities2.1 To report for duty punctually wearing the proper uniform and name badges at all time2.2...


  • Bukit Mertajam, Penang, Malaysia Allianz Full time

    Agency Experience Executive - Bukit Mertajam38901 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | PermanentJob SummaryWe are looking for a service expert responsible in enhancing service quality to agencies by growing agencies' satisfaction towards services provided by the Company; to drive the adoption and...


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Management Sdn Bhd Full time

    1.0 Job Summary This position is responsible for a full spectrum of Human Resource functions including recruitment and selection, compensation and benefits, payroll processing, performance management, employee relations, industrial relations, and other HR related services. 2.0 Duties And Responsibilities 2.1 Perform Full Cycle of Recruitment...

  • F&b Supervisor

    1 week ago


    Bukit Mertajam, Penang, Malaysia Iconic Hotel Management Sdn Bhd Full time

    Approaches all encounters with guests and colleagues in a friendly, service-oriented manner Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded. Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction Coordinates with other departments to arrange...


  • Bukit Mertajam, Penang, Malaysia NIRVANA MEMORIAL PARK (BUKIT MERTAJAM) BERHAD Full time

    1. Close monitoring of the day to day sales operation and development of BM agencies to achieve sales forecast. 2. Advise agents on matters pertaining to agents recruitment, agency activity, marketing strategy, training 3. Constantly motivate agents to stimulate their sales activitiesEstablished in 1990, Nirvana Asia Group is a world-class, full-fledged...


  • Bukit Mertajam, Penang, Malaysia Elit Dutamas Sdn Bhd Full time

    Certainly homestay manager is responsible for overseeing the cleanliness and organization of facilities, typically within hotels, resorts, hospitals, office buildings, or other large establishments.Here's a breakdown of their job scope:- Staff Supervision and Training: Housekeeping Managers are responsible for hiring, training, scheduling, and supervising...

  • Pelayan Restoran

    1 week ago


    Bukit Mertajam, Penang, Malaysia MEQRIZQ REPUBLIC BANDAR PERDA Full time

    A Waiter/Waitress is a professional who works in restaurants, bars, hotels and other food-serving and drinking establishments. They ensure guests have an excellent dining experience by providing stellar customer service. They greet guests, take meal orders and ensure smooth communication between the dining area and kitchen.Pay: RM1, RM1,700.00 per...

  • Marketing Executive

    1 week ago


    Bukit Mertajam, Penang, Malaysia MAXES BIZ SOLUTIONS Full time

    _Join Our Team as a Marketing Executive and Elevate Your Career_Job Scope:As a Marketing Executive, your role will be pivotal in driving our business growth and expanding our client baseYour responsibilities will include:1) Promoting Our Services: You'll be at the forefront of our mission, reaching out to property agents and developers to introduce them to...

  • Business Support

    1 week ago


    Bukit Mertajam, Penang, Malaysia Solarvest Holdings Bhd. Full time

    To assist on business operational matters eg. Credit card terminals issues, closed won documents handling, handover documentation compilation and filings of documents. Work closely with Operation team and Business Development team and other stakeholders to fulfil project delivery and handover. To assist on marketing related matters eg printing leaflet,...

  • Sales Manager

    1 week ago


    Bukit Mertajam, Penang, Malaysia Iconic Hotel Penang Full time

    1.0 Job Summary1.1 To increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel.1.2 Identifies, develops and maintains property sales objectives, sales plans, and programs in accordance with the hotel's mission statement.2.0 Duties And Responsibilities2.1...

  • Logistics Executive

    1 week ago


    Bukit Mertajam, Penang, Malaysia AIM Solder Full time

    Company DescriptionAIM Solder is a leading global manufacturer of solder assembly materials for the electronics industry with manufacturing, distribution, and support facilities located throughout North and South America, EMEA, and Asia. We serve the electronics industry, as well as various specialized businesses, including LED lighting, mobile devices,...


  • Bukit Mertajam, Penang, Malaysia YCSG Industrial Sdn Bhd Full time

    Job Descriptions:Experience in handle full sets of accounts, including preparation of schedules for audit purposes, SST schedules and submission. Responsible monthly accounts closing and reporting including Bank Reconciliation, P&L Statement and Balance Sheet. Experienced in tax planning will be plus point To monitor cash flow, daily bank-in preparations,...


  • Bukit Mertajam, Penang, Malaysia Iconic Hotel Management Sdn Bhd Full time

    2.1 To direct all the daily financial matters of the hotel. 2.2 To supervise the work of all the accounts staff of the department which encompasses credit control, accounts receivable & payables, general ledger, purchasing, costing/store control, cashiering and the preparation of financial reports. 2.3 To ensure that the accounts are properly kept in...

  • Sales Assistant

    1 week ago


    Bukit Mertajam, Penang, Malaysia NIRVANA MEMORIAL PARK (BUKIT MERTAJAM) BERHAD Full time

    1. Update/ Brief agents on Tomb Product & Promotion 2. Issue Order to Operation and Procurement. 3. Site service with clients (Start Work, Erection, Inspection and Wong San)Established in 1990, Nirvana Asia Group is a world-class, full-fledged integrated bereavement care provider with over two decades of experience in memorial park operations. We play a...