Guest Experience Manager

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost...

1.0 Job Summary1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel.2.0 Duties...

Management Representative. To represent management in handling of room enquiries, compliments, complaints, etc. Where all enquiries are handled immediately and to the satisfaction of the guest. Where complaints are handled tactfully and resolved to the satisfaction of the guest. Represents the Management in handling guest complaints/requests, concerning...

1.0 Job Summary1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel.2.0 Duties...

1.0 Job Summary1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel.2.0 Duties...

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.Business Hotel - 'Be our Friend not Our Guest'Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5

Certainly homestay manager is responsible for overseeing the cleanliness and organization of facilities, typically within hotels, resorts, hospitals, office buildings, or other large establishments.Here's a breakdown of their job scope:- Staff Supervision and Training: Housekeeping Managers are responsible for hiring, training, scheduling, and supervising...

1.0 Job Summary1.1 To increase corporate client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the hotel.1.2 Identifies, develops and maintains property sales objectives, sales plans, and programs in accordance with the hotel's mission statement.2.0 Duties And Responsibilities2.1...

Department will involve: Front Office Food & Beverages Housekeeping1.0 Job Summary Front Office1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the...

1.0 Job Summary1.1 The Executive Secretary shall be responsible for providing complete secretarial support to the General Manager and shall also perform / handle all other duties as required by the General Manager.1.2 She maintains confidentiality in all matters of such nature and ensures smooth work flow in the Executive Offices.2.0 Duties And...

Agency Experience Executive - Bukit Mertajam38901 | Customer Services & Claims | Entry Level | Non-Executive | Allianz Malaysia | Full-Time | PermanentJob SummaryWe are looking for a service expert responsible in enhancing service quality to agencies by growing agencies' satisfaction towards services provided by the Company; to drive the adoption and...

1.0 Job Summary1.1 The Executive Secretary shall be responsible for providing complete secretarial support to the Hotel Manager and shall also perform / handle all other duties as required by the Hotel Manager.1.2 She maintains confidentiality in all matters of such nature and ensures smooth work flow in the Executive Offices.2.0 Duties And...

Supports change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions Manages banking reconciliations and monthly balance sheet statements Bolsters revenues by creating codes for accounting tasks, cost estimation and revenue generation Initiates comprehensive account...

Recruit, hire, and train sales team Set sales goals, compare performance to goals, and adjust goals as needed Assess current team processes and procedures, identify opportunities for improvement, and implement them Develop individual quotas and assign territories for team members Provide detailed and accurate sales forecasts Coach, mentor, and provide...

Job Qualifications:Strong written and verbal communication skillsGood work attitude and customer serviceAbility to learn on the jobAble to perform shift working, including working on weekends and public holidaysBe polite and attentive to guests' needsJob Descriptions:Handling guest check in and check outReceiving and managing reservations made online and via...

Approaches all encounters with guests and colleagues in a friendly, service-oriented manner Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded. Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction Coordinates with other departments to arrange...

2.1 To direct all the daily financial matters of the hotel. 2.2 To supervise the work of all the accounts staff of the department which encompasses credit control, accounts receivable & payables, general ledger, purchasing, costing/store control, cashiering and the preparation of financial reports. 2.3 To ensure that the accounts are properly kept in...

1.0 Job Summary1.1 Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Moreover he/she is responsible for increasing sale by providing specialized advice and active selling.2.0 Duties And Responsibilities2.1 To report for duty punctually wearing the proper uniform and name badges at all time2.2...

Diploma in Hospitality Management Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.Business Hotel - 'Be our Friend not Our Guest'Diploma / Advanced Diploma / Higher Graduate...

**Responsibilities**:- Responsible for overseeing the day-to-day operations of a homestay property, ensuring the comfort and satisfaction of guests, and maintaining the property in excellent condition.- Maintain and clean guest rooms and common areas regularly.- Coordinate repairs and maintenance as needed to ensure the property is in excellent condition.-...