Customer Service Coordinator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Terra Asia Sdn Bhd Full time
Our client, a company in the industrial pump sector, is looking for a Customer Service Coordinator.

ROLE
The Customer Service Coordinator is the link between the Customer and the Company.

He/She will be a support to the Regional Sales Manager to prepare quotations and execute and coordinate customer purchases orders internally to allow them to spend as much time with customers.

They will be the focal point for all orders under execution and they shall keep the Customer, Regional Sales Manager and any other stakeholders involved and informed as required.

The position will set a standard for how the company will communicate with customers and build a strong reputation for exceptional customer service in the industry.


RESPONSIBILITIES

  • Promptly and accurately prepare quotations for inquiries, including new product, spares and services.
  • Communicate and coordinate with stakeholders to ensure a timely submission of offers.
  • Log and update information in the CRM/ERP system to keep accurate opportunities and quotes.
  • Make regular contact with customers to follow up on open quotes.
  • Promptly process customer purchase orders and convert to sales orders ensuring accurate part, delivery and other pertinent information is entered on the sales order and communicated to all internal departments
  • Expedite orders through internal departments as required in order to meet the expected customer delivery date
  • Issue all invoices in a timely manner ensuring receipt and acknowledgement from the client
  • Support as required on cash collections on overdue accounts
  • Always act in an ethical and compliant manner and never compromise the company's brand
  • Always represent the company in a professional manner, through presentation, preparation and behavior

Experience and Qualifications
Business or Marketing Degree or equivalent or,

  • 5 years in a similar customer service role

SKILLS

  • ERP/CRM Experience
  • Outgoing, confident, clear and concise communicator
  • Passion for exceptional customer service
  • Strong communication skills, both verbal and written

Salary:
RM4, RM5,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

- customer service: 5 years (required)

Language:

  • English (required)
  • Malay (required)


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