Technical Support Officer

2 weeks ago


Kuala Selangor, Selangor, Malaysia Puncak Tegap Sdn Bhd Full time

Job description

Job description

QUALIFICATION:

  • Bachelor degree in IT or related field from recognized university
  • 13 years of experience in technical support
  • Fresh graduate encourage to apply

REQUIRED KNOWLEDGE:

  • Good knowledge of Windows & Webbased Application.
  • Knowledge in IT Technical support is an advantage.
  • Experience in Learning / Training is a plus.

KEY RESPONSIBILITIES:

  • Responsible to manage User under portfolio to support eTanah System.
  • Educating User on how to work eTanah System and helping them by taking them through stepbystep procedures either over the phone or in person.
  • Provide first level contact and convey resolutions to customer issues.
  • Supporting the eTanah rollout tasks.
  • Rapidly establishing a good working relationship with Users and other professionals
  • Properly escalate unresolved queries and issues to the next level of support
  • Track, route and redirect problems to correct resources
  • Follow up with customers, provide feedback and see problems through to resolution
  • Preserve and grow your knowledge of Helpdesk procedures, products and services for eTanah
  • To be part of Rollout Project team.

SKILLS:

  • Communication
  • Customer Service & Support
  • Time Management
  • Problem Solving skills
  • Negotiation skills
  • IT Literate

WORKBASE LOCATION:

  • Kuala Selangor

Job Type:
Contract

Contract length: 12 months

Salary:
From RM2,800.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Education:

  • Bachelor's (preferred)

Experience:

Technical Support: 1 year (preferred)

  • Customer support: 1 year (preferred)

Willingness to travel:

  • 75% (preferred)
Expected Start Date: 04/22/2024

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