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Logistics Executive- Customer Service
2 weeks ago
- Assisting the Operations Manager in ensuring a smooth operational flow of work
- Execute daytoday operational activities according to requirements and KPI, ensuring close coordination with branches, drivers, and contractors, to obtain high customer satisfaction.
- Provide sales quotations to customers.
- Coordinate with warehouse operations team to ensure goods are delivered in a timely manner, and assist in warehouse operations when required.
- Provide excellent customer service support and coordination for last minute changes of shipment mode.
- Monitor performances of drivers' and storekeepers' performance at an acceptable level as established by the company.
- Verification of operational procedures, review and recommend to management solution on weaknesses so identified.
- Manage the customer services and relationship through regular feedbacks and periodic operations review with clients to optimize quality of service business growth and customer satisfaction.
Salary:
RM2, RM4,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Yearly bonus
COVID-19 considerations:
Daily sanitisation of office and warehouse before start of the day.
ART test kit available for testing for staff in office
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)
Education:
- STM/STPM (preferred)
Experience:
Customer Care: 1 year (required)
Language:
- Mandarin (preferred)
- Bahasa (preferred)
- English (required)
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