Logistics Executive- Customer Service

2 weeks ago


Subang Jaya, Selangor, Malaysia Hock Cheong Transport Co. (1974) Sdn Bhd Full time
The Appointee shall be responsible for the following duties;

  • Assisting the Operations Manager in ensuring a smooth operational flow of work
  • Execute daytoday operational activities according to requirements and KPI, ensuring close coordination with branches, drivers, and contractors, to obtain high customer satisfaction.
  • Provide sales quotations to customers.
  • Coordinate with warehouse operations team to ensure goods are delivered in a timely manner, and assist in warehouse operations when required.
  • Provide excellent customer service support and coordination for last minute changes of shipment mode.
  • Monitor performances of drivers' and storekeepers' performance at an acceptable level as established by the company.
  • Verification of operational procedures, review and recommend to management solution on weaknesses so identified.
  • Manage the customer services and relationship through regular feedbacks and periodic operations review with clients to optimize quality of service business growth and customer satisfaction.

Salary:
RM2, RM4,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental pay types:

  • Attendance bonus
  • Yearly bonus

COVID-19 considerations:
Daily sanitisation of office and warehouse before start of the day.
ART test kit available for testing for staff in office

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)

Education:

  • STM/STPM (preferred)

Experience:

Customer Care: 1 year (required)

Language:

  • Mandarin (preferred)
  • Bahasa (preferred)
  • English (required)


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