Manager - Digital & Innovation Office

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Full time
If you are looking to excel and make a difference, take a closer look at us

Job Purpose:


The Customer Insights & Usability Manager is responsible for adapting and innovating research methods to meet product needs by delivering high quality insights in a fast-paced work environment, and by contextualizing for specific use cases across products such as banking for the traditional, fintech, cryptocurrency etc.


Job Descriptions:

  • Advise, construct, and recommend the right mixture of research tools, approach, and methods to address business objectives, which involves TWO key areas:
  • Expert understanding in design and conducting Quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale.-
  • Adequate understanding in designing and conducting Qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products

Requirements:

  • Malaysian citizen 6 years and above relevant experience managing primary quantitative and qualitative market research with a good grasp of different methodologies, creating analyses, consulting, deriving findings from data to formulate business insights.
Experience Experience in statistical data analysis, modelling skills (e.g. sig testing, regression modelling, elasticity, AB Testing) and experience conducting usability tests is preferred.- Well versed in analyzing and synthesizing qualitative and quantitative information, with demonstrated success in using research to drive insights and strategic implications that lead to business decision.- Possess excellent communication skills with good repertoire in managing different stakeholders with a passion to inspire business + stakeholders to be customer obsessed.- Passion to narrate human and data stories that inspires products, strategy and market development.

  • About Hong Leong Bank_
  • We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a DigitalattheCore ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
  • We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _

  • Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive lifelong learning, achieve their career aspirations and grow talent from within our organisation._

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