Innovation Manager

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time
Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global
Payment (Risk Ops & CCO) verticals.

  • Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP.
  • Enhance User experience in the E-Commerce and Global Payments space by continuously improving on
- products that are serviced.

  • Identifying Automation opportunities that can be implemented with full stakeholder buyin.
  • Creating an ongoing pipeline of ideas in the dynamic space of Trust & Safety and Global Payments,
delivering value for the clients transformational efforts to implementation improvements innovation, and transformation.

  • Proactively identify opportunities, solve problems, and guide operational excellence, site
  • Develop and provide statistical analysis utilizing control charts to assess process capability.
  • Actively drive the development and sharing of best practices, lessons learnt in cross process team
  • Provide LEAN and 6sigma expertise in problem solving; identify and lead projects with teams.
  • Coach, mentor, and work with all colleagues in the execution of multiple projects simultaneously.
  • Continuously challenge the statusquo by encouraging innovation and calculated risk taking.
  • Serve as a process team SME for Innovation; conduct workshop in instilling the culture of ideation,
  • Monitor Process performance to determine key opportunity areas to continuously improve performance Requirements
  • Experience in driving/ participation in driving large transformation and innovative scalable solutions
- within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams.

  • Minimum of 45 years of experience in leading Business Excellence, Innovation, Transformation in Business Process Outsourcing projects from end to end.
Preferred Requirements

  • Payments CE space management.
  • Patience, understanding and resilience when managing complex situations and competing priorities.
  • Bachelor's degree from recognized university.
  • Data visualization experience to provide insights and able to succinctly articulate value.
  • Experience with designing experiments, tools, and measures, establishing hypotheses and leading
  • Experience in Innovating & delivering value in the Trust & Safety / Ecommerce MOD & CS / Risk Ops /
  • Experience in tool development and deployment in the above space.
  • Experienced and certified in Six Sigma
  • Green Belt / Black Belt Methodology, PMP certification.
  • Excellent communication and client management skills, presentation abilities and stakeholder
  • Proven ability to work independently.
  • Ability to be flexible and work creatively and analytically in a problemsolving environment.
  • Creative thinking/innovative mindset.
  • Project delivery timeline and milestone management, Stakeholder relationship management.
  • Ability to engage senior client management on offerings, emerging issues in focus.
  • Demonstrated ability to interface with multiple levels of management.

Pay:
RM2, RM8,000.00 per month

Application Question(s):

  • Do you have experience in driving/ participation in driving large transformation and innovative scalable solutions within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams?
  • Do you have Experience with designing experiments, tools, and measures, establishing hypotheses and leading projects from end to end?

Education:

  • Bachelor's (required)

Experience:

- leading business Excellence, Transformation in a

BPO:
4 years (required)
- tool development and deployment in Payments CE space: 4 years (required)
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