Sales Manager(Luxury)

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Talent Houz Consulting & Services Full time

Job Title:
Sales Manager

Location:
Petaling Jaya

Salary Range:
RM10000-RM15000

Industry:
Car Dealership

Responsibilities:

Dealership Operation
Ensure that sales targets are met by holding daily check-ins with sales team, to set

objectives and monitor progress

Create and execute a strategic sales plan that expands our customer base and extends

the company's reach

Implementation of distinct standards in delivering a consistent consumer-focused retail

experience

Maintain good relationship with the principal, and its alliances

Work respectfully with various stakeholders (both internal and external), towards developing

and executing cross-functional activities in improving overall sales performance

Deliver accurate and timely reports using appropriate sales tools and processes, and

maintain all relevant information about customers, prospects, leads and campaigns

Deliver reports such as segment & competitors' performance, dealer activities, sales

progress and forecasting

Oversee the management of entire customer journey - from acquisition, consultation, test

drive, order placement to new car delivery phase in accordance to the approved

processes and standards

Assist sales executives in closing deals and managing customer complaints, as the need

arises

Organize and manage showroom activities, and ensure compliance of showroom

operations standards

Develop a network that generate new prospects for the business

Possess a comprehensive knowledge of competitors, to support internal sales strategy

towards achieving commercial target

Ensure correct use and full follow up of Salesforce and prospects data management

Drive understanding of Dealer Composite Program within Sales department

Manage and monitor inventory, to ensure proper vehicle stock level and age

Ensure merchandise and personalization corner are well managed and up-to-date

Promote and sell (if need be) events and activities to customers

Management

Ensure functional scorecards and dealer performance indicators are met (e.g., NPS)

Define control parameters for Sales Executives

Active communication with Sales and Aftersales departments to ensure business alignment,

and identify additional opportunities

Monitor sales executives' sales process to ensure maximum customer satisfaction

Monitor sales executives' activities and ensure a timely, accurate follow-up with prospects

Ensure the correct sales proposition of accessories and Extended

Warranties

Promote collaboration between Sales, Marketing and Aftersales Dept in order to grant the

full support to sales targets in coordination with the General Manager

Human Resource
Motivate sales executives towards targets achievement

Identify knowledge gaps within the team and develop plans for filling them

Manage hiring and resignations related to sales team, in coordination with COO

Manage new sales executives' orientation, target-setting and on-job-training

Accountability of sales staff with most up-to-date training requirements for product and

process

Requirements:

At least a Bachelor's Degree/ Post-Graduate Diploma/ Professional Degree in Business

Studies/ Administration/ Management or equivalent

At least 5 year(s) of working experience in managing sales in a corporate setting, preferably

with luxury/continental automotive brands with a proven track record

Passionate in promoting brand uniqueness and providing premium service beyond

expectations

Possess the values of responsibility, integrity, respect, and discipline

Proven record of success with the entire sales process, from planning to closing

Excellent communication, interpersonal, and organizational skills

Superb leadership ability

Excellent command of written and spoken English and Bahasa Malaysia. Other languages

are of an added value

Salary:
RM10, RM15,000.00 per month

Application Question(s):

  • Do you have experience with luxury items ?
  • Are you comfortable with travelling across Malaysia?

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