Customer Service Marketing Executive

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia B-CANYON (M) SDN BHD Full time

Responsibilities:

  • Communicate effectively with customers via all official communication channels to ensure queries and concerns are addressed promptly and courteously.
  • Maintain meticulous records of customers' interactions, transactions, comments and complaints to identify trends and areas for improvement.
  • Collating useful reports and data for management's reporting.
  • Escalate unresolved queries to designated departments for thorough investigation and resolution.
  • Evaluate information related to inquiries, identify possible causes and propose appropriate solutions.
Marketing

  • Back up custodian of the company's corporate identity (CI), marketing collaterals, and designs to ensure consistency in brand representation.
  • Work with the graphic designer to create compelling Point of Sale Materials (POSM) for effective customer communication.
  • Plan and oversee the execution of marketing campaigns on a variety of platforms be it digital, events, shopping mall joint promotions and more.
  • Ensure brand consistency across all marketing materials and communication channels.
  • Monitor marketing expenditures and systematically reporting the results of marketing promotions, strategies and online performance.

; Requirements:

  • Possess a degree or professional qualification in Communication or Marketing or any equivalent certification.
  • Fresh Graduates with a passion for customer service and marketing are encouraged to apply.
  • Those having the knowledge and experience in traditional and digital marketing tactics in the food and beverage industry will have additional advantages
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
  • Excellent communication skills in English and Bahasa Malaysia, both writen and oral.
  • Ability to work independently, a strong commitment to work, trustworthiness and good teamwork, with excellent communication and interpersonal skills.
  • Selfmotivated, a quick learner, positive atitude, capable of meeting deadlines and calm when handling multiple tasks.


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