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Employee/specialist Check Call Quality
2 weeks ago
About Us:
A new Fintech startup dedicated to revolutionizing the lending industry. We aim to create a seamless, transparent, and customized financial experience for our clients. Our team thrives on innovation, collaboration, and the relentless pursuit of excellence.
We are now looking for a dynamic Business Assistant to join our team and contribute to our journey of transforming the fintech landscape.
Key Responsibilities:
- Listen to recordings and score calls from debt collection staff according to daily assignment with established criteria;
- Check call quality according to procedures, ensure debt collection staff are controlled and comply with procedures and regulations;
- Detect violations or fraud by debt collection staff and handle them according to regulations.
- Record detailed work results and periodically report back to the direct Manager;
- Report special cases to the Team Leader for timely solutions.
- Proposing directions for handling and summarizing violations of debt collection operations by debt collection staff;
- Maintain regular updates of professional knowledge to ensure supervision is carried out strictly in accordance with current regulations;
- Perform other tasks assigned by direct manager;
Report to:
- You will directly report to the COO and the Country Manager, playing a crucial role in the administrative and HR functions of our startup.
Confidentiality:
- Maintaining the confidentiality of all technological and business secrets of the company is paramount.
- Minimum 2 years of experience in quality control or high group debt collection experience.
- Good communication. Have teamwork skills
- Time management skills
- Good Office Information Technology knowledge
- Honesty
- Accuracy and carefulness
- Ability to work under high pressure
- Experience in the field of retail consumer lending. Minimum 2 years.
What We Offer:
- Attractive and competitive remuneration package.
- Performancebased bonuses.
- A professional working environment in a new office located in the vibrant Bangsar South.
Join Us:
Expected Start Date: 05/01/2024
Salary:
RM3, RM3,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
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