Employee/specialist Check Call Quality

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia TECHAI PARTNERS SDN. BHD. Full time

About Us:

A new Fintech startup dedicated to revolutionizing the lending industry. We aim to create a seamless, transparent, and customized financial experience for our clients. Our team thrives on innovation, collaboration, and the relentless pursuit of excellence.

We are now looking for a dynamic Business Assistant to join our team and contribute to our journey of transforming the fintech landscape.


Key Responsibilities:

  • Listen to recordings and score calls from debt collection staff according to daily assignment with established criteria;
  • Check call quality according to procedures, ensure debt collection staff are controlled and comply with procedures and regulations;
  • Detect violations or fraud by debt collection staff and handle them according to regulations.
  • Record detailed work results and periodically report back to the direct Manager;
  • Report special cases to the Team Leader for timely solutions.
  • Proposing directions for handling and summarizing violations of debt collection operations by debt collection staff;
  • Maintain regular updates of professional knowledge to ensure supervision is carried out strictly in accordance with current regulations;
  • Perform other tasks assigned by direct manager;

Report to:

  • You will directly report to the COO and the Country Manager, playing a crucial role in the administrative and HR functions of our startup.

Confidentiality:

  • Maintaining the confidentiality of all technological and business secrets of the company is paramount.
  • Minimum 2 years of experience in quality control or high group debt collection experience.
  • Good communication. Have teamwork skills
  • Time management skills
  • Good Office Information Technology knowledge
  • Honesty
  • Accuracy and carefulness
  • Ability to work under high pressure
  • Experience in the field of retail consumer lending. Minimum 2 years.

What We Offer:

  • Attractive and competitive remuneration package.
  • Performancebased bonuses.
  • A professional working environment in a new office located in the vibrant Bangsar South.

Join Us:

Expected Start Date: 05/01/2024

Salary:
RM3, RM3,500.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay
Expected Start Date: 05/01/2024

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