Food & Beverage Attendant (In Room Dining)

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia DoubleTree by Hilton Kuala Lumpur Full time
As the Food & Beverage Attendant, you will be responsible for performing the following tasks to the highest standards:

  • Maintain high customer service focus by approaching your job with the customers always in mind.
  • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
  • Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
  • Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Confidently know the food and beverage menu contents and explain them in detail to guests.
  • Understand dietary requirements and offer appropriate suggestions.
  • Complete checklists on product knowledge.
  • Make suggestions on the menu that might suit guests of different nationalities.
  • Familiarize with menu items of all other outlets to recommend guests to other outlets.
  • Confidently know opening hours of all restaurants and hotel outlets.
  • Able to recommend other restaurants and city attractions to hotel guests.
  • Complete the checklist on preparing the restaurant for service.
  • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
  • Ask all guest if they would prefer smoking or nonsmoking tables and escort them to the table.
  • Followup on any guest questions or queries immediately and if you don't have the answers, check with your Manager.
  • Ensure that all service procedures are carried out to the standards required.
  • Make sure all areas are cleaned and maintained in accordance with operating procedures.
  • Take personal responsibility for the service experience of all guests in your designated area.
  • Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
  • Give guest service the highest priority.
  • Display professional behaviour at all times.
  • Avoid offensive or impolite language.

Salary:
RM2, RM2,200.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Meal provided
  • Parental leave

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Experience:

  • Food & Beverage: 1 year (preferred)

Language:

  • English (required)


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