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IT Technical Support

3 months ago


Klang, Selangor, Malaysia BESS COMPUTER SDN BHD Full time

IT TECHNICAL SUPPORT

DESCRIPTIONS:

Technical Assistance and Troubleshooting:

  • Diagnose and resolve hardware, software, and network issues efficiently.
  • Provide stepbystep technical support to employees and clients.

System Maintenance and Updates:

  • Perform regular maintenance tasks such as software updates, system backups, and optimizations.
  • Ensure all IT systems are functioning smoothly and securely.
  • Proactively monitor systems to prevent potential issues.

Network and Security Management:

  • Monitor and maintain the network infrastructure to ensure stable and reliable connectivity.
  • Implement and enforce IT security protocols to safeguard against unauthorized access and data breaches.
  • Coordinate with network specialists for complex network issues and upgrades.

Documentation and Reporting:

  • Create and maintain detailed documentation of technical issues, resolutions, and IT processes.
  • Maintain an accurate inventory of IT assets, including hardware and software licenses.
  • Generate regular reports on support activities, system performance, and security incidents.

Hardware and Software Management:

  • Ensure all equipment is properly configured and maintained.
  • Coordinate with vendors for warranty claims, repairs, and support services.

Customer Service Excellence:

  • Follow up with users to ensure issues are fully resolved and gather feedback to improve support processes.

REQUIREMENTS:

  • Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DKM Level
  • Proven experience in IT technical support or a related role.
  • Strong knowledge if Windows and Mac operating systems.
  • Familiarity with troubleshooting hardware, software and network issues.
  • Excellent problemsolving and communication skills.
  • Customeroriented with a strong commitment to providing highquality support.
  • A+, Network+ or similar IT certification are a plus.
  • Ability to work effectively both independently and as part of a team.

Job Types:
Full-time, Permanent, Internship, Fresh graduate

Contract length: 3 months

Pay:
From RM1,800.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • Weekend jobs

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Klang: Reliably commute or planning to relocate before starting work (preferred)

Education:

  • Malaysian Special Skills Certificate (preferred)

Experience:

  • IT support: 1 year (preferred)

Language:

  • English (preferred)
  • Bahasa Melayu (preferred)

Location:

  • Klang (preferred)