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IT Technical Support
3 months ago
IT TECHNICAL SUPPORT
DESCRIPTIONS:
Technical Assistance and Troubleshooting:
- Diagnose and resolve hardware, software, and network issues efficiently.
- Provide stepbystep technical support to employees and clients.
System Maintenance and Updates:
- Perform regular maintenance tasks such as software updates, system backups, and optimizations.
- Ensure all IT systems are functioning smoothly and securely.
- Proactively monitor systems to prevent potential issues.
Network and Security Management:
- Monitor and maintain the network infrastructure to ensure stable and reliable connectivity.
- Implement and enforce IT security protocols to safeguard against unauthorized access and data breaches.
- Coordinate with network specialists for complex network issues and upgrades.
Documentation and Reporting:
- Create and maintain detailed documentation of technical issues, resolutions, and IT processes.
- Maintain an accurate inventory of IT assets, including hardware and software licenses.
- Generate regular reports on support activities, system performance, and security incidents.
Hardware and Software Management:
- Ensure all equipment is properly configured and maintained.
- Coordinate with vendors for warranty claims, repairs, and support services.
Customer Service Excellence:
- Follow up with users to ensure issues are fully resolved and gather feedback to improve support processes.
REQUIREMENTS:
- Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DKM Level
- Proven experience in IT technical support or a related role.
- Strong knowledge if Windows and Mac operating systems.
- Familiarity with troubleshooting hardware, software and network issues.
- Excellent problemsolving and communication skills.
- Customeroriented with a strong commitment to providing highquality support.
- A+, Network+ or similar IT certification are a plus.
- Ability to work effectively both independently and as part of a team.
Job Types:
Full-time, Permanent, Internship, Fresh graduate
Contract length: 3 months
Pay:
From RM1,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Klang: Reliably commute or planning to relocate before starting work (preferred)
Education:
- Malaysian Special Skills Certificate (preferred)
Experience:
- IT support: 1 year (preferred)
Language:
- English (preferred)
- Bahasa Melayu (preferred)
Location:
- Klang (preferred)