Outlet Manager

1 week ago


Kampung Baharu Nilai, Negeri Sembilan, Malaysia ZUS Coffee Full time

Responsibilities:

  • Report directly to the District Manager of all issues (company operational targets, and ensure the consistency of operation, product delivery, customer service, and approach) and take prompt and necessary actions
  • Manage daily operations such as providing support and guidance to all PICs within the locations assigned
  • Coach outlet supervisor to manage shifts which include daily decisions to make, schedule, plan while upholding standards, product quality, and cleanliness
  • Conduct the followup and ensure team member attendance is recorded
  • Ensure sufficient manpower and headcount at their respective outlets for a smooth flow of daily operation
  • Arrange training completely on time and follow up on the staff progress at the location
  • Participate in meetings and able to supervise the outlet schedules and operations
  • Oversee outlets' compliance with operational standards and company policies
  • Investigate, report, coach, and take necessary actions towards misconduct issues that come across under their supervision
  • Manage the deadline to prepare documents, reports, and update records
  • Supervise the highest levels of customer service. Support employees to enable them to be accountable for delivering good customer service
  • Execute sales performance data of respective outlets and maximize sales opportunities to ensure sales targets are met
  • Perform any other special projects/ tasks as assigned by superior/ management

Requirements:

  • Must possess a Degree in any related disciplines
  • Minimum 2 years of retail experience in managerial level
  • Strong leadership and coaching skills
  • Positive attitude and willingness to learn
  • Willingness to work overtime and Public Holiday if required
  • Excellent presentation, communication, problemsolving, interpersonal, and timemanagement skills
  • A valuable team player and able to work independently
  • Computer literate with good command of both written and spoken English and Malay
  • Confident, proactive, able to work under pressure and meet tight deadlines
  • Possess own transport and willing to travel

Salary:
RM2, RM3,300.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift


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