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Customer Relation Executive

1 month ago

Nilai, Malaysia Unitedstar Corporation Sdn Bhd Full time

Record & report of customers' complaints -Ensure complaints are handled & updated -HQ liaison person for all complaints (streamline communication between HQ & outlet) -Customer correspondences (Letters) -Product Goodwill Management -Report & analyze voice of customers (VOC) -Implement countermeasure and Kaizen activities on VOC -Handling social media accounts and responds to customers' inquiries -Responsible of safety activities in workshop -To renew hoist JKKP yearly -Undertake any other ad-hoc assignments or duties assigned by superior when required.
To expand business
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5