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Customer Support Assistant

2 weeks ago

Nilai, Malaysia Merchantrade Asia Sdn Bhd Full time

**Responsibilities**:

- Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);
- Attending to walk-in customers and phone inquiries and complaints in the branch;
- Opening and maintaining customer accounts for all products & services;
- Performing transactions for all products and services as per the Company’s Standard Operation Procedure (SOP);
- Carry out Customer Support Executive tasks including transaction approval, verification of customer’s details in the system;
- Provide after-sales customer service and public relations support;
- General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;
- Calculate daily transactions and ensure it tallies with the system;
- Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;
- Support Branch Operations and Administration Tasks
- Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;
- Verify daily end day closing checklist report.

**Requirements**:

- Professional Certificate or Diploma in any field
- Good command of English and Bahasa Malaysia in both verbal and written
- Fresh graduates are encourage to apply

**Vacancy Locations**:

- Nilai (V2) - 68, Jalan Maharani, Muar, 84000 Johor

Pay: From RM1,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Supplemental pay types:

- Overtime pay