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Customer Service Assistant

3 weeks ago

Nilai, Malaysia BERJAYA STEEL PRODUCT SDN BHD Full time

1. Maintains customer records by updating account information 2. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. 3. Transfer data from paper formats into computer files or database systems using keyboards, data recorders, or optical scanners. 4. Create spreadsheets with large numbers of figures without mistakes. 5. Verify data by comparing it to source documents. 6. Update existing data 7. Retrieve data from database or electronic files as requested. 8. Perform regular backups to ensure data preservation. 9. Sort and organize paperwork after entering data to ensure it is not lost.
Commercial foodservice equipment and refrigeration manufacturer & exporter
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent