Customer Service Representative Admin

2 weeks ago

Mid Valley City, Malaysia FinexHR (Malaysia) Sdn Bhd Full time

**Customer Service cum Admin with Mandarin Speaking**

**Job Summary**:
**Responsibilities**:

- Assist customers with product information, orders, returns, and complaints resolution.
- Ensure customer satisfaction by addressing their needs effectively and efficiently.
- Perform general administrative duties, including data entry, filing, and documentation.
- Coordinate with other departments to fulfill customer requests and resolve issues.
- Maintain accurate records of customer interactions and transactions.
- Process customer orders accurately and ensure timely delivery.
- Coordinate with the production and logistics teams to fulfill orders and track shipments.
- Monitor order status and update customers on delivery schedules.
- Provide language support in Mandarin to assist Mandarin-speaking customers.
- Handle incoming and outgoing correspondence.

**Requirements**:

- Proficiency in Mandarin (spoken and written) is essential.
- Previous experience in customer service or administrative roles is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy and efficiency.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Monday to Friday
- On call

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

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