Customer Service Executive- Bahasa Melayu

2 weeks ago


George Town, Penang, Malaysia Teleperformance Malaysia Full time

Job Details

  • Location: Livingston, George Town, Penang
  • Shift: 5 working days (Rotational shift)

Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia.

Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today.

Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Your Responsibilities

  • Proven experience in customerfacing roles (phone, chat, in person).
  • Passionate about delivering exceptional customer experiences.
  • Excellent communication skills, adaptable to different audiences.
  • Flexible problemsolving approach, committed to exceeding expectations.
  • Thrives in a team environment, eager to learn and grow.
  • Curious and inquisitive, always seeking professional excellence.
  • Effective time management and multitasking abilities.

Requirements:

  • Familiarity with IOS and/or MacOS, or comparable technology is preferred.
  • Fluent in the required language Bahasa Melayu and English (speaking, reading, and writing)
  • Experienced in technical troubleshooting.
  • Analytical skills for resolving complex issues.
  • Proficient in navigating multiple systems and tools.
  • Selfmanaging in fastpaced environments.
  • Embraces challenges and takes on additional responsibilities.
  • Willing to Relocate to Penang

Pay:
RM3, RM4,100.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Familiarity with IOS and/or MacOS, or comparable technology is preferred.

Education:

  • Bachelor's (preferred)

Experience:

Customer Care Specialist: 1 year (required)

Language:

  • Bahasa Melayu(speaking, reading, and writing) (required)
  • English (speaking, reading, and writing) (required)

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