Customer Services Officer

1 week ago


George Town, Penang, Malaysia Singapore Airlines Limited Full time

Providing professional customer services for airport check-in, arrival (including baggage-related matters), and departure (including overall responsibility for departure punctuality), as well as managing flights, handling passengers, and monitoring the collection of excess baggage and ticket sales.


  • Maintain high situational awareness and work closely with our Ground Handling Agent and airport and government agencies to ensure smooth operations.
  • Contribute to administrative duties on a rotation basis, such as verifying invoices, project work, and report compilation, as well as providing IT support and other tasks related to flight filing, operations, and engineering matters.
  • Support the Duty Customer Services Supervisor and Senior Customer Services Officers as and when required.

; Requirements:

  • Outgoing and possess a strong customer service mindset, as well as good interpersonal and communication skills in English and Bahasa Malaysia (oral and written).
  • Good time management skills and the ability to multitask and perform under pressure.


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