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Customer Service Officer
2 weeks ago
#Preferable mandarin speaker, Sabahan and Sarawakian are welcome
Customer Service
- Smile and greet slot players and customers.
- Provide friendly, courteous and efficient service to the slot prayers and customers.
- Ensure and alert of the comfort and safety of the slot players and customers.
- Assist in the bar counter during the absence of tea lady.
- Buy food for customers when needed.
Cashier
- Responsible for the cage operation and cash in the cage/ cash drawer according to SOP.
- Maintain the cage and keep cash drawer clean and safe.
- Make sure the cash drawer is always locked and not to leave the cage without permission from the Duty Shift in Charge.
- Handle receipts and payments based on Club policies and SOP.
- Count and verify cash amount at beginning of the shift and balance funds at the end of the shift.
- Verify physical loose coins and bundled paper money.
- Handle credit/ debit cards according to SOP.
- Complete cashier gaming forms and reports.
General
- Assist slot players and monitor the players are behaving properly according to house rules.
- Promote gaming programs to the players.
- Ensure all the slot machines are functioning properly and alert to Duty Shift in Charge/ report to technicians if any malfunction and breakdown.
- Attend to minor issues, such as bill jam, etc.
- Wipe and clean slot machines, tables and ensure business premises is always clean and in tidily manner.
- Wear uniform and name tag while on duty in business premises.
- Report any irregularity to the Supervisor/ Duty Shift in Charge.
- Any other duties and responsibilities assigned by the superior.
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