Customer Service Officer

2 weeks ago


George Town, Penang, Malaysia Denver Euro Enterprise Sdn Bhd Full time

#Preferable mandarin speaker, Sabahan and Sarawakian are welcome

Customer Service

  • Smile and greet slot players and customers.
  • Provide friendly, courteous and efficient service to the slot prayers and customers.
  • Ensure and alert of the comfort and safety of the slot players and customers.
  • Assist in the bar counter during the absence of tea lady.
  • Buy food for customers when needed.

Cashier

  • Responsible for the cage operation and cash in the cage/ cash drawer according to SOP.
  • Maintain the cage and keep cash drawer clean and safe.
  • Make sure the cash drawer is always locked and not to leave the cage without permission from the Duty Shift in Charge.
  • Handle receipts and payments based on Club policies and SOP.
  • Count and verify cash amount at beginning of the shift and balance funds at the end of the shift.
  • Verify physical loose coins and bundled paper money.
  • Handle credit/ debit cards according to SOP.
  • Complete cashier gaming forms and reports.

General

  • Assist slot players and monitor the players are behaving properly according to house rules.
  • Promote gaming programs to the players.
  • Ensure all the slot machines are functioning properly and alert to Duty Shift in Charge/ report to technicians if any malfunction and breakdown.
  • Attend to minor issues, such as bill jam, etc.
  • Wipe and clean slot machines, tables and ensure business premises is always clean and in tidily manner.
  • Wear uniform and name tag while on duty in business premises.
  • Report any irregularity to the Supervisor/ Duty Shift in Charge.
  • Any other duties and responsibilities assigned by the superior.


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