Executive Assistant Manager

1 week ago


Pengerang, Johor, Malaysia SEBANA GOLF & MARINA RESORT Full time
Duties & Responsibilities - General

a) Overseeing the day-to-day operations of the Resort.

b) Resolve problems;
c) Provide open communication;
d) Develop and implement processes and procedures that support achievement of service and financial goals

e) Participate in the development and the implementation of strategies that support achievement of the hotel goals.

f) Supervise staff, recommend hiring, scheduling and training; empower, coach and counsel; conduct Performance Reviews;
DUTIES RESPONSIBILITIES - GUESTS' SERVICE

a) Seeking for any opportunity to obtain feedback, on guest appreciation/ satisfaction of the different services and facilities offered by the Front Office Department; and take appropriate steps wherever needed to provide a better service.

b) Personally attend to a maximum number of guest dissatisfaction, follow up and report; and organise measures to prevent problems from recurring

c) Being of assistance to handicapped persons.

DUTIES & RESPONSIBILITIES - TEAMS' MEMBER RELATIONSHIP


a) Develop Job Descriptions for each member of the Operation Department, and keep them updated (done in connection with the HR Department).

b) To anticipate employment needs for the Resort on a long term/short term basis, and participate together with the HR Department, in the selection and recruitment of new recruits.

c) To be responsible for identifying training needs in the operation department and involve in training.

d) To do follow-up on the induction and training of recruits.

e) Resolve team member grievances and personal matters.

f) Work closely with the Management and subordinates, stimulating motivation and a sense of group satisfaction, so as to facilitate employee retention.

g) Create an atmosphere of high morale and a happy working relationship among the team members.

h) To practice the concepts of delegation and empowerment of employees.

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Parental leave
  • Professional development

Supplemental pay types:

  • Performance bonus
  • Yearly bonus


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