Community Associate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia LiveIn Full time

Overview:


LiveIn is seeking a proactive and customer-focused Community Associate to support in organizing community events, assisting with tenant onboarding, and being the liaison between the company and tenants.

This role plays a crucial part in creating a welcoming and engaging environment for our tenants while being attuned to their needs and concerns.


Duties and responsibilities:

  • Coordinate and assist in the preparation and execution of community events, activities, and initiatives designed to enhance tenant engagement and satisfaction.
  • Support tenants during the onboarding process, providing information about property amenities, policies, and available services to ensure a smooth transition.
  • Act as the primary point of contact for tenants, addressing inquiries, concerns, and feedback promptly and effectively.
  • Gather insights and feedback from tenants to understand their preferences, needs, and any challenges they might be facing, acting as the "eyes and ears" of the company.
  • Assist in fostering partnerships with local businesses, service providers, and organizations to offer benefits or services to enhance the tenant experience.
  • Collaborate with the Community Manager or Assistant Community Manager to develop strategies for tenant engagement and retention.
  • Maintain accurate records of tenant interactions and feedback to provide valuable insights for improving services and community offerings.
  • Communicate regularly with tenants through various channels to disseminate information, updates, and announcements related to community events or property matters.

Qualifications and Skills:

  • Previous experience in customer service, hospitality, or a similar role, preferably within property management or real estate.
  • Excellent communication skills, both written and verbal, with the ability to interact effectively with tenants and internal stakeholders.
  • Strong organizational abilities with attention to detail in event planning and tenant assistance.
  • Proactive and empathetic attitude towards tenant needs, fostering a positive and welcoming community environment.
  • Ability to be adaptable, reliable, and act as a reliable support system for tenants.
  • Bachelor's degree in Hospitality Management, Real Estate, Marketing, Business Administration, or a related field is advantageous.
  • Preferably to start in Jan 2024 onwards.

Benefits:

  • Competitive salary and benefits package.
  • Young, supportive and diverse working environment.
  • Opportunities for professional growth and development.
  • Annual Leave, Medical Leave, EPF, SOCSO, EIS.
  • Medical and Dental benefits.
  • Office refreshments.
  • Mon to Fri, 5 working days/ week.
  • Hybrid working arrangements.
  • Cozy Coworking space.
  • Accommodation discount.
  • Monthly activities and events.
  • Onsite free parking/ Reachable by Public Transport.
  • Other benefits.

Job Types:
Full-time, Permanent

Pay:
RM2, RM4,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
Application Deadline: 07/05/2024
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