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Customer Care Executive

3 months ago

Kuching, Sarawak, Malaysia Rentokil Initial Full time

Rentokil Initial:

Rentokil Initial is an international business services company employing over 57,700 colleagues across 90 countries.


We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses:


Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.


Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.


In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.

Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific


Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.

We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.

Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.


We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.


We are looking for a motivated, dynamic
Customer Care Executive (Indoor)** to join our team based out of our offices in various locations.

Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.


To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities.

You will also be given full product training, with hands on assistance from the customer care team.

_In this role you will be responsible for:_

  • By providing excellent after sales service and regular communication between the customer and the Company
  • Work closely with other team members to provide strong team representation in meeting customer's expectations
  • Assist in credit control work
  • Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling.

Requirements:

  • Minimum a Diploma in related discipline of studies with proven track record in customer care environment
  • Highly successful at converting clients with the ability to adhere to KPI's to ensure success
  • Driven by data and building a network of excellent customer relationships
  • Good communication skills and has the ability to communicate fluently on the phone
  • Call centre experience is an added advantage
  • Good planning and organisational skills with attention to details.
  • Ability to priorities tasks with effective time management
  • Good understanding of Business clients in your designated locations
  • Autonomous and thrive on challenges
  • Required valid driving license because driving is part of the job requirement for this designation

_Highly Desirable:
_

  • Excellent customer service via phone & negotiation skills
  • Ability to reach & exceed up selling targets
  • Versatility to build rapport with people at all levels
  • Multilingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
  • Commercially focused acumen

Benefits

_ Rewards and Benefits_

  • Attractive base salary and incentives
  • Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
  • Outpatient & Specialist Coverage
  • Dental & Optical Coverage
  • Additional Retirement benefits
  • Staff Purchase Plans


You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results.

You will be given full product training, with hands on assistance from the Customer Care Team.

**_
Equal Opportunities
- **Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embr