Conversational Ai Developer

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia QS Quacquarelli Symonds Full time

Why QS?


At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving.

We collaborate, respect and support each other - and as a company, our values underpin these.


Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensureeveryone has the same opportunity to achieve that potential.

We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.


At QS, you'll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.


As a AI Developer, this is what
you'll be doing**:

  • Design, develop and maintain conversational AI chatbots, components and related plugins for various scenarios and use cases to support our strategic objectives.
  • Work closely with key stakeholders to determine user requirements and create effective conversational flows for chatbots.
  • Test and debug chatbots to ensure optimum reliability and information accuracy.
  • Integrate chatbots with our programmable contact centre solution, CRM, website and other systems as necessary, using APIs and other methods.
  • Manage platformrelated tasks including security and maintenance.
  • Ensure compliance with our ISMS and other relevant security standards to protect our systems and data.
  • Work collaboratively with other stakeholders, such as Product Owners, Business Analysts, Project Managers, DevOps, Conversational Specialists and QA, to ensure that our systems are aligned with business needs and goals.
  • Proactively recommend ways to improve the performance and effectiveness of our chat bots within reasonable ROI considerations.

Personal Requirements to Meet Position Objectives:

  • A Bachelor's degree in Computer Science, Software Engineering, mathematics, or a closely related field.
  • Proficiency in at least one programming language, such as JavaScript or Python.
  • Strong understanding of chatbot development platforms, such as Dialogflow, and experience with machine learning frameworks such as Tensorflow.
  • Excellent critical thinking and problemsolving skills.
  • Strong knowledge of information security principles and ability to ensure compliance with ISMS policies.
  • Excellent communication and collaboration skills, demonstrable ability to communicate technical concepts to nontechnical stakeholders and to work effectively in a team environment.
  • Has a growth mindset, and a passion for learning and staying up to date with developments in relevant technologies.

So, who are we and what do we do?


QS is the world's leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world.

Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development.

Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings which reaches a global audience of hundreds of millions of people.


Founded in 1990, our activities span across 50 countries, working with over 2000 of the world's leading higher education institutions and over 12,000 employers.


Headquartered in London, QS has over 650 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA.

QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.

As standard you will have:

  • Competitive base salary
  • Access to an annual bonus scheme (for qualifying roles only)
  • Flexible working options, including hybrid or remote
  • 21 days annual leave increasing to 23 days after 5 years' service + 8 days casual leave
  • 14 days holiday for the year 202 Enhanced maternity and paternity leave
  • Access to Provident Fund and Pension Fund Scheme
  • Group Medical Insurance
  • A vibrant social environment and multicultural and multinational culture
But that's not all.

Outside of these standard benefits we also offer resources to allow professional growth, and wellness initiatives to nurture a healthy mindset:

  • Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation
  • A focus on welfare which is led by our global wellness team, with mental health first aiders globally
  • EAP (Employee Assistance Program) Service dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline

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