Product Manager, Conversational Ai

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia QS Quacquarelli Symonds Full time

Why QS?


At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving.

We collaborate, respect and support each other - and as a company, our values underpin these.


Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensureeveryone has the same opportunity to achieve that potential.

We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.


At QS, you'll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.


As a Product manager for AI, this is what
you'll be doing**:

  • Define the product vision and roadmap for our conversational AI services, in alignment with our company strategic objectives and goals, and ethical considerations within the higher education sector.
  • Lead, inspire and motivate the team to achieve product and revenue goals, fostering a culture of integrity and championing responsible AI use in the higher educations sector.
  • Collaborate with key stakeholders, both internal and external, to gather and understand user requirements, translating them into clear product specification and features that drive business value while adhering to ethical and student privacy considerations.
  • Collaborate with our Commercial and Client Success teams to develop robust gotomarket strategies and concepts for new products and features, and positioning QS as trusted experts in the sector.
  • Conduct market research and competitive analysis to identify market trends, demands and potential opportunities for conversational AI to help deliver greater value in our products and services.
  • Work closely with the development and tech ops teams to design, deelop and maintain conversational AI solutions, components, plugins and environments, ensuring they meet highs tandards of reliability and performance.
  • Monitor and analyse the performance of the product performance and KPIs to drive continuous improvements.
  • Stay uptodate with the latest developments in Conversational AI, Gen AI, and other related technologies, ensuring that our products and services are at the forefront of product innovation and maintaining a competitive edge.

Personal Requirements to Meet Position Objectives:

  • A Bachelor's degree in Computer Science, Business, or a related field.
  • Excellent skills in product management, with a proven track record of driving successful product roadmaps, launches and adoption.
  • Exceptional communication and collaboration skills, with the ability to communicate with crossfunctional teams and stakeholders across multiple geographical locations.
  • Excellent critical thinking and problemsolving skills.
  • Understanding of conversational AI and gen AI platforms, such as OpenAI, Dialogflow or others.
  • Strong knowledge of information security principles and ability to ensure compliance with ISMS policies and other relevant standards and regulations.
  • Strong leadership skills, with the ability to lead and motivate a team towards achieving product goals and strategic objectives.
  • Passion for the higher education sector and a commitment to ethical use of technology and student wellbeing.

So, who are we and what do we do?


QS is the world's leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world.

Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development.

Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings which reaches a global audience of hundreds of millions of people.


Founded in 1990, our activities span across 50 countries, working with over 2000 of the world's leading higher education institutions and over 12,000 employers.


Headquartered in London, QS has over 650 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA.

QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

We take investing in our people very seriously.

As standard you will have:

  • Competitive base salary
  • Access to an annual bonus scheme (for qualifying roles only)
  • Flexible working options, including hybrid or remote
  • 21 days annual leave increasing to 23 days after 5 years' service + 8 days casual leave
  • 14 days holiday for the yea

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