Duty Manager

2 weeks ago


Bangi, Selangor, Malaysia Tenera Hotel Full time

Responsibilities:

  • To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
  • To provide daytoday supervision, direction and leadership to all Front Office personnel under the guidance of the Head of Department in accordance with the objectives, performance and quality standard set.
  • Responsible for the swift handling of guest requests.
  • Responsible to oversee the completion of Night Audit procedures.
  • Maintain courteous guest service and respond promptly to guest inquiries, complaints, needs, special request and other related matters and ensure optimal level of guest's satisfaction and repeat business.
  • Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and record in the Duty Manager's log/ handover book.
  • Train, coach, motivate and supervise all front office staff.
  • Perform other tasks deemed necessary for the smooth operations of the hotel or instructed by the Head of Department.

Job Requirements:

  • At least 5 Year(s) of working experience in hospitality industries are required for this position.
  • Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.
  • Good communicator, independent with good organization, leadership and multitasking skills, with the passion to deliver quality work while meeting tight deadlines.
  • Fluent in English and Bahasa Malaysia, both written and verbal are required.

Job Types:
Full-time, Permanent

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Flexible schedule
  • Free parking
  • Maternity leave
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Rotational shift

Supplemental pay types:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 09/01/2023

Expected Start Date: 09/02/2023
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