![Tenera Hotel](https://media.trabajo.org/img/noimg.jpg)
Duty Manager
2 weeks ago
Responsibilities:
- To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
- To provide daytoday supervision, direction and leadership to all Front Office personnel under the guidance of the Head of Department in accordance with the objectives, performance and quality standard set.
- Responsible for the swift handling of guest requests.
- Responsible to oversee the completion of Night Audit procedures.
- Maintain courteous guest service and respond promptly to guest inquiries, complaints, needs, special request and other related matters and ensure optimal level of guest's satisfaction and repeat business.
- Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and record in the Duty Manager's log/ handover book.
- Train, coach, motivate and supervise all front office staff.
- Perform other tasks deemed necessary for the smooth operations of the hotel or instructed by the Head of Department.
Job Requirements:
- At least 5 Year(s) of working experience in hospitality industries are required for this position.
- Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.
- Good communicator, independent with good organization, leadership and multitasking skills, with the passion to deliver quality work while meeting tight deadlines.
- Fluent in English and Bahasa Malaysia, both written and verbal are required.
Job Types:
Full-time, Permanent
Salary:
RM3, RM4,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Flexible schedule
- Free parking
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Bandar Baru Bangi: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 09/02/2023
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