Service Manager

2 weeks ago


Bangi, Selangor, Malaysia Bangi 3s Toyota Full time
Knowledgeable on all after sales processes (e.g workshop, parts sales, warranty and service) and etc.

  • Recruit, interview, train, guide and monitor the whole team members in aftersales department to ensure the operations smoothness.
  • Plan, organise and implement aftersales marketing campaigns.
  • Drive team to promote parts and services.
  • Analyse market potential and market exhaustion.
  • Applies management and strategy tools and methods (e.g market analysis, SWOT, change management, budget planning, resource planning target settings).
  • Prepares and manages the annual operating budget of the aftersales department and annual after sales budget for principal.
  • Plans department objectives as per Company KPI.
  • Ensures all after sales reports are submitted to principal and meet the date line.
  • Manage and Lead the Service Department to deliver quality service and maintain customer satisfaction in After-Sales.
  • Must be able to plan for expansion and to improve on the existing processes.
  • Must have the initiative to push for service excellence and for profitability.
  • The incumbent has to be focused on performance.
  • Able to harness the talents of the team and to be able to solve daily issues.
  • Must be committed to the tasks given and is willing to spend time to mould and guide staff as well as to meet with higher management to discuss operational issues.
  • Responsible to perform any other duties requested by Management / Company

Job Types:
Full-time, Permanent

Pay:
RM2, RM11,279.28 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Company car
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • On call

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Experience:

- after sales: 3 years (required)
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