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Customer Service Executive
2 weeks ago
Perform front desk duties, including welcoming visitors, answering phone calls, and directing inquiries to the appropriate staff members or departments.
- Manage filing, records and all relevant paper work for the school
- Document and track all interactions and resolutions in the school's CRM system, maintaining accurate records of student and parent communications.
- Assist with administrative tasks such as managing incoming and outgoing mail, scheduling appointments, and maintaining office supplies.
- Coordinate and support school events, including parentteacher conferences, open days, and other school activities.
- Continuously strive to exceed customer satisfaction targets by delivering exceptional service and proactively identifying opportunities to improve the school's customer service processes.
Required_
- Fluency in English is a must & other languages such as Chinese/Mandarin will be an advantage
Job Types:
Full-time, Permanent, Fresh graduate
Salary:
RM2, RM3,000.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Puchong: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you willing to work weekends or Public Holidays if needed?
Education:
- STM/STPM (preferred)
Experience:
- Customer service: 2 years (preferred)
Language:
- Mandarin (preferred)
- English (required)
Expected Start Date: 08/01/2023
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