Application Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Insurance Full time

Job Summary Job Accountabilities - Key Accountabilities- Performs standardized operational tasks to ensure that the service levels and performance are met.


  • They report service performance to the line management and provide feedback on the execution of standardized operational tasks to the business.
  • They support activities to ensure compliance with the IT Service Management Governance, standards and polices and generate input for service level performance reports, taking improvement actions where necessary.
  • They contribute to enduser satisfaction process and service improvement programs.
  • They form part of incident escalations and complaints, working with the teams to resolve individual service issues and engaging in disaster recovery testing.
  • They analyze customer feedback and recommend process improvements and optimization.


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