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Clinical Applications Specialist

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia UMediC Healthcare Full time

CLINICAL APPLICATIONS SPECIALIST

Job purpose

  • Works very closely with Circle's Sales Team who are charged with developing account relationships and deployment of Circle sales strategies to acquire new hospitals customers or our existing base.
  • Supports the Sales Team who are responsible for deploying corporate resources for solutions.
  • To help our customers achieve their objectives and satisfaction, through our comprehensive product platforms and service offerings.

Duties and responsibilities

To Company:

  • Organize product training / inhouse training to newcomers including sales team and support team via any training method, such as physically, skype, or workshop.
  • Acquire good product knowledge and keep uptodate with developments in the medical field
  • Work as crossfunctional teams and assist in marketing activities, such as Exhibition, Company website, and social media.
  • Manage all company equipment in good and orderly condition.
  • Complete administrative activities and ensure product demonstration support.

To Customer/User

  • Exhibit product expertise during customer support and clinical training.
  • Establishing and managing customer relationships by providing clinical support to assist the sales team and solve customer inquiry and provide clinical information related to the product.
  • Setting up documentation/training tools for pre or postcustomer training, such as quick guides, presentations, tutorials, turning customers into power users, etc.
  • Communicate customer information and problems as well as opportunities to Technical, Customer, and Marketing Support teams.
  • Communicate with customers proactively improving customer satisfaction and loyalty.
  • Communicate with customers to resolve problems and enhance customer satisfaction.

Qualifications

  • Diploma / Degree in Nursing/Medical or equivalent.
  • Above 3 years of clinical expertise in hospital
  • Application knowledge of a medical equipment
  • Able to communicate and write in English, Bahasa Malaysia & Chinese
  • Excellent communication skill
  • Willing to travel

Working conditions

Normal Working Hours:

  • 7.30 A.M P.M
  • 8.00 A.M P.M

Based Location:

  • Kuala Lumpur/Selangor
Work Remotely

  • No

Salary:
RM2, RM6,876.00 per month

Benefits:

  • Free parking
  • Maternity leave

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

COVID-19 considerations:
Need wear mask and practice physical distancing with coworkers

Education:

  • Diploma/Advanced Diploma (preferred)

Experience:

  • Clinical Expertise in hospital: 3 years (preferred)

Willingness to travel:

  • 50% (preferred)