![Klook](https://contents.bebee.com/companies/my/klook/avatar-4Pgo0.png)
Associate Director, Product Management
2 weeks ago
Full Time
About Klook
Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere.
Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY.
Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel business. To date, we are already offering over 490,000 activities in over 1,000 destinations. With cross-border travel resuming, we have made it our mission to reshape the world of travel. Isn't this exciting?
It certainly is for our international community of over 1,200 employees, based in over 20 locations globally Joymakers at heart, Klookers are not only curating joyful experiences for others, but also co-creating our world of joy in the Klookiverse.
We are on a journey to foster a strong company culture that supports a high-performing and successful business, and we are guided by our core beliefs - Push boundaries, Ask for and give feedback, Take ownership, and Help each other - in everything we do.
We are excited about building and realizing endless possibilities in the new era of travel. Care to be a part of this revolution?
Klook's mission is to empower travelers to discover, book, and enjoy memorable experiences, all while making the process seamless and convenient.
As we continue to expand and innovate, we are looking for a talented Product Manager to join our team and lead the development of customer service systems to enhance our user experience.
What you will do:
Responsible for the overall planning of customer service system products, and drive the implementation of the following product areas: communication tools, ticketing systems, intelligent customer service, etc.
Lead the product team to build the customer service system, lead core product design, and ensure product specifications and output quality.
Adopting a customer-oriented perspective and aiming for customer experience excellence, collaborate across teams to address and resolve issues that lead to high customer complaints and low satisfaction levels.
What you will need:
Bachelor's degree or related field, with over 6 years of experience in B2B systems related to customer service, orders, merchants, etc.
Capable of leading overall product planning, possessing strong skills in product design and documentation, as well as solid conceptual and logical thinking abilities.
Possesses a deep understanding of customer service systems, familiar with industry-standard customer service system design, and comprehends the core demands of customer support.
Excellent communication skills, and the ability to converse in Mandarin will be a plus
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds.
We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive.
We're dedicated to creating a welcoming and supportive culture where everyone belongs.-
Associate Director, Product Management
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Klook Full timeKuala LumpurFull TimeAbout KlookKlook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the...
-
Associate Director of Quantity Surveying
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Maxim Recruitment Ltd Full timeExciting new Associate Director of Quantity Surveying job opportunity with a global blue chip project management, cost management consultancy in Kuala Lumpur, Malaysia.
-
Associate Director of Quantity Surveying
2 months ago
Kuala Lumpur, Kuala Lumpur, Malaysia Maxim Recruitment Ltd Full timeExciting new Associate Director of Quantity Surveying job opportunity with a global blue chip project management, cost management consultancy in Kuala Lumpur, Malaysia.
-
Associate Director, Client Coverage
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Affin Bank Full timeAssociate Director, Client CoverageCreate your future with Affin You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.Assist Director, Client Coverage with the following:Acquire new clients and...
-
Business Development Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Brandme Associate Sdn Bhd Full timeKuala Lumpur - MalaysiaAbout brandMEBrandME is a global trade show exhibit company. We are headquartered in Malaysia, with offices across the America, London, Middle East, APAC region.We are a dynamic and passionate team building towards delivering award-winning and cost-effective exhibit design, production, and support services all around the world. We are...
-
Associate Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Jobs2Grab Full time_JOB SCOPE__ Role: Associate Director, Software Engineering_You will take ownership of Microsoft Dynamics 365 (D365), leading the development and management of D365, drive functional and non-functional capabilities, and generate significant business outcomes. The role may involve a mix of technical, strategic, and managerial responsibilities.You will lead a...
-
Associate Director/ Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BTS Full timeThe greatest ideas in the world will die on the vine if not properly implemented. At BTS, we turn our clients' ideas and strategies into results by helping their people execute. We do this by equipping their leaders with the right mindsets and capabilities to drive alignment, innovation, and performance.As an Associate Director/ Director at BTS, you will...
-
Associate Creative Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Salt Recruitment Full time"You become a star not because of your title. You become a star because you are adding star value to the company." - N.R. Narayana MurthyOne of our digital-first creative agency clients is looking for a Copy-based Associate Creative Director who is enthusiast on creating meaningful & impactful campaigns to cut through the clutter ad-environment. You will...
-
Sales Director
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for a Sales Director (Building Materials) for a MNC that provides building material services & products. This position requires your urgent attention.Reporting to: Managing DirectorLocation: Kuala LumpurExcellent employee compensation and benefitsWork Type: Hybrid the role Concentrating on expanding business opportunities by...
-
Sales Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for a Sales Director (Building Materials) for a MNC that provides building material services & products. This position requires your urgent attention.Reporting to: Managing DirectorLocation: Kuala LumpurExcellent employee compensation and benefitsWork Type: Hybrid the role Concentrating on expanding business opportunities by...
-
Sales Director
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeWe are currently looking for a Sales Director (Building Materials) for a MNC that provides building material services & products. This position requires your urgent attention.Reporting to: Managing DirectorLocation: Kuala LumpurExcellent employee compensation and benefitsWork Type: Hybrid the role Concentrating on expanding business opportunities by...
-
Director of Security
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Park Hyatt Kuala Lumpur Full timeSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Director of Security is responsible to develop, implement, monitor and evaluate the hotel's safety and security procedures, including fire safety,...
-
Associate - Product Management
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeDiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from the way we treat every customer...
-
Associate - Product Management
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeDiscover the GREAT in your career.As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement - from the way we treat every customer...
-
Associate Director, Finance
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full timeAssociate Director, Finance page is loaded Associate Director, Finance Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted 3 Days Ago job requisition id JR-49230 FIND YOUR 'BETTER' AT AIAWe don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us.We believe in...
-
Kuala Lumpur, Kuala Lumpur, Malaysia Flow Recruitment Australia Full timePublishedAugust 23, 2023LocationKuala Lumpur, MalaysiaCategoryQuantitative researchJob TypeFull-timeDESCRIPTIONMYR 12, ,000/month (AD) or 18, ,600/month (RD) plus excellent benefits including sponsorship and relocation.Kuala Lumpur, MalaysiaThis is an outstanding opportunity to join a fast-growing, successful and dynamic team within this highly regarded...
-
Assistant Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia POSH & CORE PROPERTY MANAGEMENT Full timeJob Responsibilities Provide support to General Manager requests as needed and assigned Perform all tasks assigned by the General Manager Provide support and encouragement to all team members Attend staff meetings and provide feedback Provide assistance with any special projects as needed Communicates with community member regarding propertyrelated issues....
-
Associate Director, End User Technology
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full timeAre you ready to shape a better tomorrow?_AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a...
-
Associate Director
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia GrowthOps Full timeAdvertising & Marketing Kuala Lumpur, Malaysia Permanent / Full Time3 July 2023Welcome to GO AsiaGrowthOps Asia is a marketing transformation solutions provider known for delivering high-impact digital experiences. Across Asia, we offer a diverse array of highly sought-after technology, user experience, creative, consulting and marketing professionals that...
-
Associate Director, Investor Operations
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MUFG Investor Services Full timeCompany DescriptionAbout MUFG Investor Services:Experience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund...