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Specialist - Performance Reporting

3 months ago

Subang Jaya, Selangor, Malaysia DHL Full time

Job Purpose


Responsible for developing & maintaining the performance management reporting environment and participate in managing new reporting requirements with major impact on service line performance measurement to actively support in steering improvement in operations.


Principal Accountabilities

SSC:

  • Prepare, present and analyze daytoday operational management information reflecting the performance of the service lines against their monthly targets.
  • Accurately prepare, present and analyze within the agreed timetables, the overall Global Key Performance Indicators (GKPI) and other statistics for the SSC and the service lines.
  • Give advice to the service line senior and middle managers on how to interpret and use the management information to increase the performance in their areas of responsibility.
  • Maintain the SSC Performance Management tools and liaise with IT for any problems and issues with the technical infrastructure and the data downloads from the source systems (SAP, IBS+, IAS etc.).
  • Perform monthend reconciliations between the reporting databases and the source systems and resolve any reconciliation issues.
  • Develop new reports and prepare additional ad hoc analysis in specific areas based on requests from the service lines/clusters, Business Partners and/or Regional departments (e.g. BPO).
  • Produce comprehensive manuals and work instructions related to performance management.
  • Ensure quality and timeliness of performance reports from SSC to Business Partners.
  • Ensure timely responses to queries.

Global PM:

  • Work in collaboration with Global Performance Management for the timely submissions of GKPI data.
  • Represent AP SSC in Cross Regional calls to align global initiatives and for regional implementation.

People Management:

  • Effectively managing & assisting the team in meeting agreed goals.

Experience
years of relevant experience in performance reporting and data analysis.

  • Valid experience within the service lines.
  • Experience with SAP System is an advantage.

Skills

  • System knowledge: Good knowledge of SAP, Billing Systems (DVRA, IBS+,etc).
  • PC skills: Excellent skills in MS Office especially Excel (VB),Power Point, knowledge of Access.
  • Independent and able to work with minimum supervision.
  • Excellent verbal and writing skills (sentence structure and grammar).
  • Proactive communicator, having good interpersonal skills.

Competencies

Analysis:

Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.

Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

Planning & Organizing:
Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and use efficient work methods and tools.

Decision Making:
Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Results Orientation:
Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Communication

  • Provides information in a timely, clear and concise manner.
  • Expresses ideas effectively, adjusting style to the needs of others.
  • Listens attentively, and summarizes or asks questions, when needed, to clarify information.
  • Able to effectively present data to senior management.

Interacting with People

  • Relates well with people from a wide variety of backgrounds.

Managing Self

  • Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.
  • Remains calm, objective and controlled in responding to urgent or demanding situations.
  • Maintains effective performance under pressure and stays positive.