Content Moderator

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time
As a content Moderator, you need to Identify and rate text and as per the defined policies and guidelines.

His/her responsibility will include monitoring and moderating user-generated content to ensure that the final product is as per guidelines

  • Strong communication (both written and verbal)
  • High on learning quotient i.e. quick learner
  • Strong analytical skills for discerning different degrees of
    content compliance
  • Contextual knowledge and ability to adapt
    decisionmaking to different situations and settings
  • A flexible approach to the moderation process, depending on emerging formats, trends and technology
  • Should have native/Near native communication skills(Written)
  • Good knowledge of internet culture
  • Well versed with virtual assistant
  • Good to have past experience in chat process
  • Strong organizational and multitasking skills, and a proactive approach
  • 5day working, normal working hour shifts
  • Strong attention to detail and ability to multitask projects and deliverables
  • Proven experience working under pressure to deliver high quality output in a short span of time
  • Excellent verbal and written communication skills

The key job responsibilities include the following:

  • Review content (Text/Image) and conduct the content quality control, ensuring the content complies with Content Moderation Guidelines (For example slurs, cuss words, adult content and uncivil content)
  • Become and remain knowledgeable about online community standards ∙ Thoroughly check content with quality and accuracy
  • Approve or disapprove new and changed submissions based on the Moderation Guidelines
  • In the context of this role, individuals will be exposed to potentially disturbing content and will need a level of resilience and maturity
  • Understanding client policies and guidelines, and making decisions based on them.
  • Demonstrated creative problemsolving approach and strong analytical skills despite the ambiguity of workflows or instructions
  • Proven ability to balance multiple priorities and strong attention to detail
  • Conducting secondary web research to know what users are searching on Google so that relevant information can be provided.
  • Creative writing, consistent format and citations
  • To do Peer audits as a part of the process model and also to assist in training as per need
  • All KPI related tasks must be followed & adhered to avoid business impact

Qualification/Skills & Experience

  • Any Undergraduate/ Graduate
  • Computer Skill: Basic level computer handling skills
  • 0 to 1 year experience
  • Native raters

Elaboration of task

  • The process entails the raters for monitoring content. If it doesn't satisfy the guidelines, the content gets flagged and removed.
  • The reasons can be different, including
- misinformation,
- violence,
- offensiveness,

  • Extremism,
  • Sexual
- hate speech etc

  • Moderator's duty will be mainly to rate/review every piece of content shared by the client
  • With its help, we can ensure the platform serves the purpose that you've designed it for, rather than giving space for spam, violence and explicit content.

Job Type:
Contract

Contract length: 3 months

Salary:
RM4, RM5,000.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday

Application Question(s):

  • Do you have spouse visa or dependent visa?

Experience:

- content moderator: 1 year (required)

Language:

  • Indonesian (required)

License/Certification:

  • Spouse Visa/PR (required)

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