Manager, Complaint Handling, Bcm

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Malaysia Full time
Manager, Complaint Handling, BCM & Admin

  • Manage Complaints Handling unit, departmental & business reporting including related policy & guideline review & implementation
  • Play the role as GELM entity BCM coordinator and/or Complaint Handling Officer for GELM
  • Play the role of Departmental Risk Officer, Departmental Legal Officer, Departmental Data Officer and /or Compliance Officer
  • Manage TeleForm design & user access matrix
  • Plan and organise staff development including succession planning
  • Resource management (plan, monitor & manage)
  • Regulatory, syariah & statutory assessment & compliance
  • Participate or lead projects under department, divisional, Company and/or Regional level for project planning, management & monitoring
  • Participate in departmental budget and planning
  • Lead or participate tendering project
  • Process improvements & project implementation

The Requirement:

  • Minimum 6 years working experience in a life insurance company or service industry
  • Minimum 6 years in supervisory level
  • Experience in BCM, customer service, system & project management
  • Preferable tertiary qualification in Business, Insurance or Statistics
  • Have diploma in Insurance, LOMA, ACII, AMII or AAII
  • Strong interpersonal skills
  • Analytical skills, problem solving skills
  • Team leadership
  • Negotiation skills, supervisory skills
  • Ability to produce high quality work under pressure
Job ID 200000X1
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