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QA & Support Specialist
1 week ago
Responsibilities:
- Collaborate with development teams to understand project requirements and contribute to the creation of test plans and test cases.
- Execute manual and automated test cases, analyze results, and provide detailed reports to developers.
- Assist in the development and maintenance of testing documentation and procedures.
- Troubleshoot and diagnose software issues reported by endusers, providing timely and effective solutions.
- Document and track customer issues, ensuring proper escalation and resolution procedures are followed.
- Collaborate with crossfunctional teams to communicate customer feedback and contribute to continuous improvement initiatives.
- Stay updated on product knowledge and industry trends to provide accurate and relevant support.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Min 2 years of experience & above
- Proven experience in quality assurance and customer support roles.
- Familiarity with software testing methodologies, tools, and best practices.
- Excellent communication skills, both written and verbal, with a customercentric approach.
- Ability to troubleshoot and diagnose software issues effectively.
- Detailoriented with strong problemsolving skills.
- Experience with bug tracking and customer support platforms.
- Knowledge of Agile/Scrum methodologies is a plus.
- Preferred Qualifications:
- ISTQB or similar QA certification.
- Experience with automated testing tools.
- Knowledge of SQL and database querying.
- Familiarity with version control systems, preferably Git.
- Previous experience in a software development environment is advantageous.
Job Types:
Full-time, Permanent
Salary:
RM3, RM6,500.00 per month
Benefits:
- Professional development
Schedule:
- Monday to Friday
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