QA & Support Specialist

1 week ago


Subang Jaya, Selangor, Malaysia Recruit Excella Full time

Responsibilities:

  • Collaborate with development teams to understand project requirements and contribute to the creation of test plans and test cases.
  • Execute manual and automated test cases, analyze results, and provide detailed reports to developers.
  • Assist in the development and maintenance of testing documentation and procedures.
  • Troubleshoot and diagnose software issues reported by endusers, providing timely and effective solutions.
  • Document and track customer issues, ensuring proper escalation and resolution procedures are followed.
  • Collaborate with crossfunctional teams to communicate customer feedback and contribute to continuous improvement initiatives.
  • Stay updated on product knowledge and industry trends to provide accurate and relevant support.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Min 2 years of experience & above
  • Proven experience in quality assurance and customer support roles.
  • Familiarity with software testing methodologies, tools, and best practices.
  • Excellent communication skills, both written and verbal, with a customercentric approach.
  • Ability to troubleshoot and diagnose software issues effectively.
  • Detailoriented with strong problemsolving skills.
  • Experience with bug tracking and customer support platforms.
  • Knowledge of Agile/Scrum methodologies is a plus.
  • Preferred Qualifications:
  • ISTQB or similar QA certification.
  • Experience with automated testing tools.
  • Knowledge of SQL and database querying.
  • Familiarity with version control systems, preferably Git.
  • Previous experience in a software development environment is advantageous.

Job Types:
Full-time, Permanent

Salary:
RM3, RM6,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

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