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Customer Success Specialist
2 weeks ago
Title:
Customer Success Specialist (Mandarin)
Location:
Petaling Jaya, Selangor, Malaysia
Duration:
Permanent
Qualifications
- Good computer skills
- Good multitasking skills
- Good logical skills
Fresh grad or SPM with 1 year customer service experience:
- Prior experience preferred with firms like CHR, CEVA Logistics, Maersk, Costco shipping, Sinotrans, Linde Beijing etc
- Knowledge in freight forwarding knowledge (Regulatory filing like AMS, ISF) is good to have but not required
Responsibilities
- Responsible to accurately, efficiently, and timely upload the file in the operational systems and according to relevant procedures, checklists, and service level agreements.
- Work with designated trainer/QA to learn exactly the process and requirement of file upload
- Ask Supervisor or designated trainer/QA for clarification any time you are unsure how to create the file
- Ensure to follow the processes according to standard operating procedures (SOPs) and/or prescribed checklists
- Meet or exceed expectations set with your Team Leader for daily transactions
- Manage the back & forth communication on process & escalate to your Team Leader anytime you are unable to complete your work within agreed timeframes or are asked to deviate from standard operating procedures (SOPs) and/or prescribed check
Job Types:
Full-time, Permanent
Pay:
RM1, RM3,300.00 per month
Benefits:
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
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