Customer Success Specialist
2 weeks ago
Education background:
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Minimum Skills Required:
- 6 months to 1 year of minimum experience in Customer Service in Banking Industry
- Decisionmaking skills and analytical skills are highly needed competencies due to nature of the program
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions
- Good time management skills
- Can work under pressure and can deliver set goals
- Confident in handling complex situation
- Conversant and able to convey messages
- Ability to effectively respond to customer needs
- Interpersonal skills required to work well with others Ability to follow directions
- Ability to use the desktop computer system
- Ability to multitask
- Ability to learn at a fast pace
- Good comprehension and listening skills
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a 'must' but would be a distinct advantage.
Pay:
RM3, RM4,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Signing bonus
Experience:
- Customer service: 1 year (preferred)
Language:
- Mandarin (required)
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