Call Centre Team Leader

Job Scope: Lead and guide the telemarketers towards achieving set target and goals. Monitor, organizing and coaching team on a daytoday basis, includes call listening (in Mandarin) Handle escalated calls, complaints, questions and queries as necessary. Document reports on each team member's performance and targets. Submit monthly scorecards for incentives...

Team Leader Contact Center, Customer Service InboundBangsar South, Kuala LumpurWorking HoursShift hours 24x- rotational shift5 working days and 2 off days in a weekSalary from RM4,000- RM6,000Key Accountabilities Responsibilities of the Operations Management Assist the leadership team in managing the overall operations of the contact center. Work with the...

About UsWe have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, you'll get to Compete the...

Requirements- English fluency [Mandatory]: Minimum Diploma holder- MUST at least 3 years to 4 years' experience in call centre industry Minimum one year experience in supervisory roles Basic excel knowledge Compulsory to work in night shiftJob Scope Manage the daytoday performance of the Contact Centre Operations to deliver a bestinclass service, meeting or...

Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Mandarin Team Leader- Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and...

Imagine a future where you're a people leader in our software engineering competency areaJoin us in this role where you'll lead a thriving, motivated, and supportive competence team. You'll participate in or drive different leadership initiatives, like global competence strategy development, talent development, inclusion and diversity, or leaders'...

CALL CENTRE OFFICER Job Descriptions : 1. On a daily basis, make call interact with customers. 2. They identify the information. 3. This can include handling any customer issues, questions, account concerns, and delinquency management. 4. Follow scripts while talking with customers, process payments, and handle delinquent accounts.Job Requirements :1....

About UsWe have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.**IntroductionIn this Role, you'll get to...

Customer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during interview)Requirements:...

Job Highlights: Close to LRT/MRT station Start ASAPResponsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...

Role:Team LeaderTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Team Leader Location BangkokSalary - 77k THBNative ThaiJLPTN1Role & Responsibilities: Ensure agent adherence to policies for attendance, established procedures etc. Help team members reach...

List-ID: Today 16:44**Job Description**:- Call Centre AssistantTempat : B-01-13a, Damai Hillpark, Jalan Damai Perdana 6/1f, Bandar Damai Perdana, 56000 Cheras, Kuala Lumpur.Kelayakan:- Minimum Spm.- Kemahiran Komunikasi Yang Baik Terutamanya Bahasa Malaysia Dan Bahasa Inggeris.- Kemahiran Interpersonal Yang Baik Serta Celik Komputer.- Pengalaman Tidak...

Job descriptionCustomer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during...

Position: Customer Service Team LeaderProject : Social Media & Ecommerce AccountType: 1 year renewable contractLocation: Public Bank 2, Raja ChulanTime : Rotational shift between 11am - 11pmQualification: Have at least 1 years experience in leading a team Have experience in ecommerce industryJob description: Overseeing customer service team to ensure all...

Job Highlights Walking distance from LRT station Exposure to listed MNC, great and clear career path Young and vibrant working environmentResponsibilities Familiarize and continuously optimize all aspects of the telemarketing/call center process, including team building and team management; Continuously summarize and identify customer needs, convert...

JOB RESPONSIBILITIES To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional manner. Able to work both independently in a team...

Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and ambiguity. Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) Advantage: Proficient with Microsoft Excel and...

The company:Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.- Job Highlights:_-...

Assalamualaikum,Cth:- Title : (Khidmat Perunding Pelanggan)- Nama Penuh : Nisa bt Hassan- Umur : - Tarikh boleh hadir ke temuduga : 00:00:24( Pengambilan untuk cawangan Kuala Lumpur)**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Berusia - Memiliki Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti ya)- Tiada pengalaman Call...

A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously.What will I be doing?A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Process all incoming and outgoing calls accurately and courteously Records and...