Customer Service Representative
2 weeks ago
- Answering product and service questions; suggesting information about other products and services, mainly in logistics field
- Resolves product or service problems by clarifying the customer's complaint;
- Coordinate and monitor logistics operations via Air, sea and land for domestic/international destinations with customers, vendors, and appointed forwarders.
- Handling of import/export domestic/international shipments via air or sea mode
- Update customer the delivery update and track shipment as per the set SOPs
- Liaise with the customers & operation team for order processing & ensure delivery without delay
- Constantly update customers with the shipment tracking details
- Ensure payment receipt before releasing the documents (as per the payment terms)
- Collection of fund from client
- Administrative task
- Any other task as assigned by the superior
REQUIREMENTS:
- At least 1 year work experience in Import / Export / Logistics / Supply Chain
- Handles multiple tasks, switches priorities and focuses as needed.
- Detail oriented and keen problem solving abilities. Innovative thinker.
- Strong analytical skills
- Strong communication and extraordinary presentation skills
- Proficient in English & Bahasa Melayu
- Experience in MS Office (Excel, PowerPoint) will be an added advantage
Ability to work independently with positive attitude
- Full time position(s) are available
Salary:
RM1, RM3,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Day shift
Education:
- STM/STPM (preferred)
Experience:
Customer Care Specialist: 1 year (preferred)
Language:
- English (preferred)
- Bahasa (preferred)
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