Key Account Client Solutions Manager, Sg/my

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.


Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives.

Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.


Responsibilities:

Being a Consultant to clients and internal stakeholders

  • We are in the business of solutions these cover everything from product adoption, strategy and/or optimizations to help our clients link their marketing objectives to their business goals
  • Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
  • Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across fullfunnel solutions
  • Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable
  • Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
  • Establish the value of TikTok as a part of a brand's media mix and communication strategy
Account Management, Campaign Management & Reporting

  • Manage and grow postsale relationships with brands and their corresponding agency teams, taking an active role in steering account growth and success
  • Sense check/challenge media plans and provide suggestions to set clients up for success
  • Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business.
  • Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment
  • Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
  • Proritising tasks by urgency level and impact in alignment with Brand Partnerships Managers
Stakeholder Management & Revenue Impact

  • Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts
  • Understanding the scope of various cross functional teams and whom to approach for what purpose
  • Pushing through product adoption, programs and packages built around specific company or market level priorities
  • Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies
  • Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
  • Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings

Qualifications:

Minimum Qualifications & Traits

  • 5+ years of experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and crossvertical knowledge
  • Good understanding of digital media and marketing landscape; specialized vertical knowledge in FMCG, F&B or Tech industries a plus
  • Experience in an inhouse marketing function, advertising agency or platform client solutions experience preferred
  • Solid understanding of media metrics, their implications and corresponding studies
  • Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets
  • Proficient in Excel, dashboarding or similar skillsets
  • Detail oriented, analytical and a creative problem solver
  • Strong communicator and confident presenter
  • Proactive, positive and exemplifies an 'Always Day 1' mindset
  • Ability to work in a dynamic and fast paced environment
  • Able to travel where required
Bonus Qualifications

  • Deep proficiency and connections in the FMCG space
  • E

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