Customer Support Executive

2 weeks ago


Kepong, Malaysia Pertiwi Oligo Sdn Bhd Full time
**職責:**
- 透過持續收集和分析數據和回饋來了解客戶結果,並將其轉化為入職和保留策略,並納入產品路線圖。
- 參與支援設置、帳戶管理、演示產品、教育客戶等各個方面
- 提供平台最終用戶培訓以及上線後支持
透過與客戶溝通並透過電話和電子郵件收集其他回饋來了解客戶結果。
- 與團隊成員密切合作,支持更新和擴展機會
- 根據客戶的要求設定或配置我們的軟體平台並解決客戶提出的技術問題
- 衡量客戶與公司的互動程度,並向其他團隊提供有關產品和服務改進的回饋
- 為客戶提供見解,確保他們充分利用平台,進而幫助擴大我們的客戶群
- 是公司與多個指定企業客戶之間的主要聯絡點

**要求:**
- 作為客戶支援主管擁有豐富的工作經驗。
- 至少 1 年與利害關係人和客戶合作和管理的經驗,需要高度的準確性和對細節的關注。
- 優秀的溝通和人際交往能力。
- 方法靈活,能夠在不確定性和變革驅動下有效運作,自我激勵,熱情並具有「可以做」的態度。
- 能夠執行遠端故障排除並提供清晰的指示。
- 出色的解決問題和多任務處理能力。
- 以客戶為中心的態度。
- 至少擁有電腦科學或相關領域的文憑/學士學位。
- 良好的英語、馬來語和中文溝通能力(優先)

對於經驗,如果有的話
客戶成功經驗或 SaaS 或軟體公司的客戶管理經驗。

使用 Intercom 或類似即時聊天平台的經驗有用但不是必要的

擁有或願意學習 HRIS 的基本技術技能,以便自信地討論技術術語

優秀的 Excel 函數

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