Technical Support Specialist

1 week ago


Bayan Lepas, Malaysia Metacloud Solution Full time

Job responsibilities:

  • Provide L1 support to our client on a 24/7 rotation basis.
  • Web Application troubleshooting and resolving technical issues in a timely manner base on severities.
  • To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics.
  • Ensure that all defects dealt with are according to incident management best practices.
  • Maintain accurate logs of faults with resolution and contact details.
  • Monitor system operations and provide initial diagnosis of error, following escalation processes if required.

Salary:
RM2, RM3,000.00 per month

Ability to commute/relocate:

  • Bayan Lepas: Reliably commute or planning to relocate before starting work (required)

Education:

  • STM/STPM (required)

Language:

  • Chinese (required)

License/Certification:

  • ITIL or professional certification (required)


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