Enterprise Support Analyst

2 weeks ago


Shah Alam, Selangor, Malaysia EPS Ventures Sdn Bhd Full time

Position:
Enterprise Support (IT Support level 2) (US Market)


Location:
Shah Alam


Tenure: 2 years contract (Renewable basis)

Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)

Salary:
( Open for Negotiation) + Fixed Allowance RM 900 ( Shift allowance + Training allowance)


Responsibilities:

  • Resolve technical issues related to enterprise GIS servers using the right tools and other related technologies
  • Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
  • Maintain comprehensive case documentation in customer relationship management (CRM) system
  • Identify issues and log defects for software improvements
  • Work in other technical areas of software support as customer and business needs require

Job Requirements:

  • Bachelors in Computer Science, Computer Networking,
  • Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
  • Knowledge in: SSL, Web certificates, Proxy Servers, Windows Servers, SQL, LDAP
  • Background working as Server Administrator, Network Administrator will be an advantage.
  • Experienced in Networking, web servers, web certificates or proxies.
  • Background in software support or technical customer service with direct end user contact
  • Ability to provide excellent customer service including strong troubleshooting, analytical, and problemsolving skills
- for customer issues by means of ArcGIS knowledge including

  • Aptitude to gain understanding of systems administration and troubleshooting of multiple operating systems
  • Proficient written and verbal communication abilities with a strong grasp of the English language including grammar

Job Type:
Contract

Contract length: 24 months

Salary:
RM4, RM5,000.00 per month

Schedule:

  • Night shift

Application Question(s):

  • Are you fine to work in night shift?

Education:

  • Bachelor's (required)


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