Now Hiring:customer Service Officers- Digital

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

Customer Service Officers - Call Center - Inbound Calls, Digital Banking

Working Location - CP Tower Section 16, Petaling Jaya, close to train station
**Working hours rotation shifts

  • Monday
  • Sunday, 5 working days & 2 off days****7am
  • 4pm, 9am
  • 6pm, 2pm
  • 11pm, 10.30pm 7.30am**
    Basic Salary From 2,400 RM 3,000
**Mandarin Language Allowance

  • RM500 (spoken only)**
    Shift monthly allowance up to RM 300

KPI monthly allowance - RM400- RM600 or quarterly RM 1,200.00 to RM1,800.00
(Min to Max)

- Provide accurate information and resolve customer issues related to digital banking products and services.

- Maintain a high level of product knowledge to effectively support customer needs.

- Ensure timely and accurate documentation of all customer interactions in the company's CRM system.

- Meet the Key Performance Indicators (KPIs) monthly.

- Collaborate with cross-functional teams to improve processes and customer experience.

- Demonstrate empathy and understanding when dealing with customers.

- Assist customers with online banking, mobile banking, and other digital banking-related inquiries.

Job Requirement:

- Possess a Diploma or Degree in a related field.

- Minimum of 1-2 years of customer service experience in a contact center environment specializing in online banking, e-wallet, or e-commerce payment gateway solutions.

- Minimum of 1 year of experience in the financial services industry is encouraged to apply.

- Excellent verbal and written communication skills in English are mandatory.

- Strong interpersonal skills and the ability to build rapport with customers.

- Proficient in Microsoft Office and experienced in working with CRM systems.

- Familiarity with digital banking products and services.

- Ability to work flexible hours, including weekends (24/7).

Pay:
RM2, RM3,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • When are you able to start work?
  • What Are Your Salary Expectations?
Application Deadline: 06/10/2024

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