IT Service Manager

QualificationsEducation: A relevant degree (Bachelor's or Master's) in Computer Science, Business, Information Technology, Engineering, or related fields with a minimum of 10 years' experience in IT Operations.Certifications: ITIL, PMP, ISO, COBIT, CMMI, etc.Mandatory skillsDesigning ITSM frameworks, transitioning services, and operating within ITIL.Role and...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...

Role and Responsibilities Customer Relationship andStakeholder Management: Maintaining positive relationships with business by Initiatingimportant partnerships with internal and external stakeholders. Service Management: Monitoring and managing IT Operations functions to ensure optimal service. They are alsoresponsible for maintaining high performance levels...

About DKSHDKSH's purpose is to enrich people's lives by providing access to goods, services, and insights. United by our vision to be the trusted partner, we help companies grow in Asia and beyond across our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology.Delivering life-saving drugs to hospitals, bringing high-quality...

Job Title: Customer Service Manager - Automotive IndustryLocation: MalaysiaKey Responsibilities: Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance indicators...

Your Task: Analyse and process Incidents and Service Requests for SAP PLM / DMS Analyse and implement changes in S4HANA 1909 including customizing in SAP PLM / DMS Implementation of solution designs in SAP Participate in global SAP Projects such as SAP Roll Outs or optimizations of SAP PLM Being business contact for SAP Questions in regards to incidents,...

Title : Customer Service cum Part AdminLocation : Lowyat KLWorking Days : Follow retail hour 6 days per week 10.30am 8.00pmNature of Business : Established IT & Home appliances companySalary Range : RM1800-Rm2500 Handle walk in customers to assist them on product enquiries & complaints Ensure the top and good service provided to the customers Will check for...

Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey. In our Product Family Cloud-Native Computing you will take over the role as Regional Service Delivery Manager for the region APAC and will be part of the Cloud-Native...

Job Responsibilities Serves as central information source regarding functions, policies, procedures and services of One Stop Service Centre management activities. Oversees the preparation of operating schedules and coordinates daytoday activities and governance of the One Stop Service Centre. Coordinates staff traffic flow for services in the One Stop...

Duties: Respond to players' ingame inquiries and provide solutions to issues. Handle and resolve related complaints, suggestions, and consultations. Engage with the players to gather feedback and enhance player's satisfaction. Monitor and report any game anomalies or issues. Collaborate with technical teams to resolve issues promptly. Contribute to the...

Duties: Respond to players' ingame inquiries and provide solutions to issues. Handle and resolve related complaints, suggestions, and consultations. Engage with the players to gather feedback and enhance player's satisfaction. Monitor and report any game anomalies or issues. Collaborate with technical teams to resolve issues promptly. Contribute to the...

Your Tasks: Design /Architect test automation and define automation test strategy focused on our SAP ERP Platform covering end to end product flows and regression. Coordination of the customizing and maintenance of the software and infrastructure Overview about the automation process in the entire system environment (esp. S/4 HANA, Signavio, Solution...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

Job Summary Responsible to execute, monitor and ensure all users' tickets are received, recorded, 1st level troubleshooting and or channel to respective support group in providing required IT support and services. Responsible to maintain, support and ensure the availability and response time performance of the IT Service Desk within acceptable level. Respond...

The Technical Manager assists our infrastructure engineers and NOC in 2nd and 3rd level support to clients. Be the 2nd and 3rd level support to infrastructure engineers and NOC. Report to Head, NOC on any issue that could significantly impact service experience.Requirements:Minimum 8 years' hands-on experience in supporting IT infrastructure for external...

Duties: Serve as a squad lead for projects within the CoE, provide guidance and coordination to team members to achieve project objectives effectively and efficiently. Act as a liaison between the AI/ML CoE and various functional teams within the organization to ensure clear communication and alignment of project requirements, objectives, and success...

SCHOTT ASIA IT SERVICES SDN BHD (SAITS) is the SCHOTT's newest legal entity which located in Kuala Lumpur, Malaysia which provide IT services to the global SCHOTT group. This new IT competence center will take on a significant role within SCHOTT IT with the focus of consolidating some of the IT services currently spread across different providers and...

Job PurposeResponsible for overseeing the day-to-day operations of the facility. This involves ensuring that the facility is operating smoothly and efficiently, addressing any issues or disruptions that may arise, and coordinating various services such as security, cleaning, maintenance, and repairsResponsible for the below duties: Maintenance & repairs...

JOB REQUIREMENTS: Excellent communication and writing skills in Mandarin and English:- SPM leavers and fresh graduates are encouraged to apply. Able to work on rotational shifts: Prior working experience in the call service industry will be an added advantage. Good problemsolving skills and ability to perform in a highpaced working environment.JOB...