Hotel Reservation Manager

2 weeks ago


Subang Jaya, Selangor, Malaysia Eastin Hotel Kuala Lumpur Full time
As
Reservations Manager / Assistant Reservation Manager, your Key Responsibilities Include:

  • To manage the daily operations and efficient running of the Reservations Department.
  • Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.
  • To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes
  • To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.
  • To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines
  • To ensure Guests' profiles are updated and merged regularly according to the Company SOP's
  • To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients
  • To ensure that all accounting procedures are adhered to in conjunction with the Revenue Managers / E-Commerce.
  • To ensure all free sale and inventory are being keep up to date with either the help of closeout charts or relevant website.
  • To ensure that all FIT bookings are dealt with, following the correct procedure, rate codes and proper profile selection.
  • To make sure all website are checked daily with correct rate strategy
  • To update process, generate and distribute daily weekly and monthly reservation reports

The Experience & Qualifications required as Reservations Manager are:
Previous experience working as a Reservations Manager or Assistant Reservations Manager for 4-5* hotel is preferable

Other Skills required as Reservations Manager are:

  • Exceptional Customer Service skills
  • Enthusiastic, selfmotivated, proactive, resourceful with excellent attention to detail
  • Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
  • Management skills and team worker
  • Ability to work under pressure
  • Knowledge of Opera is desirable

Job Type:
Permanent

Benefits:

  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift

Location:

  • Petaling Jaya (preferred)


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