![Ninja Van](https://contents.bebee.com/companies/my/ninja-van/avatar-scf8A.png)
Executive, Cross Border
2 weeks ago
This job is as an Executive, Cross Border (Key Account). You'll be the main point of contact for assigned clients, handling their inquiries, resolving operational issues, and ensuring timely deliveries. You might like this job because it involves building customer trust, analyzing sales trends, and resolving problems to avoid delays.
RM RM 4500
Full-Time
Job Description- Operate as the lead point of contact for all matters specific to your assigned clients via email and calls.
- Identify major trends or issues and assume responsibility for resolution or escalation with existing accounts.
- Work with internal stakeholders to recognize and resolve daily operational issues.
- Provide routing information and issue shipping instructions to ensure deliveries arrive on time and to their correct location.
- Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved so as to avoid delays.
- Develop, implement and maintain appropriate analytical tools to establish goals and measure performance of the Company for reports distribution to internal and external stakeholders.
- Analyse and report client status including sales trend, service level performance, service issues.
- Own and manage rapport with existing Singapore clients from build customer trust towards crossborder service.
- Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
- Assist with Singapore client inquiries related to the parcel and others.
- Handle customer complaints and refunds
- Able to Speak, read and write in Mandarin
- Fluent in English and Bahasa Malaysia
- Candidate must possess at least a bachelor's degree in any field.
- At least 2-3 years of experience in account management is required for this position.
- Associate-level positions are available for Fresh Graduates.
- Experience in delivering client-focused solutions based on customers' needs.
- Preferably Junior Executive with prior experience in Customer Service, Account Management or Logistics/Supply Chain frontline role.
- Able to work in a fast-paced environment, manage multiple clients at a time with tact and professionalism.
- High conscientiousness, client-centricity, and good communication skills
- Possess own transport / willing to travel.
Client Services
Account Management
Additional InfoCompany ActivityLast active - 1 hour ago
Experience Level1 - 3 Years of Experience
Junior Executive
Job SpecialisationCustomer Service, General Sales, Supply Chain & Logistics
#J-18808-Ljbffr-
Supervisor, Road Freight, Kul
2 weeks ago
Shah Alam, Selangor, Malaysia Agensi Pekerjaan Synergy Staffing Full timeCOMPANY'S NAME :DSV Air & SeaLOCATION:No. 2 Block B, Jalan Bumbung U8/90, Taman Perindustrian Bukit Jelutong, 40150 Shah Alam, SelangorPOSITION:Supervisor, Road Freight, KUL**REQUIREMENTS: Diploma in Business Administration/Economics/Logistics Minimum 34 years of industry experience either on shipping / freight forwarding Possess literacy in MS Office...
-
Impex Associate
2 weeks ago
Shah Alam, Selangor, Malaysia H&M Full timeAs a Impex Associate, you support day-to-day import and export execution, ensure compliance to standards and support global initiatives for Trade and Customs enhancements.Key responsibilities**- Administrate local import and export processes for commercial and NCG, incl. Port to DC, cross-country DC moves, and cross-border shipments (both store and online)...
-
Logistics & Fulfillment Specialist (Mandarin
2 weeks ago
Shah Alam, Selangor, Malaysia MY LABOUR SOLUTIONS SDN BHD Full timeSupply Chain - Logistics & Fulfillment Specialist (mandarin speaking)Salary Range: RM for junior level; RM for middle levelLocation: Petaling Jaya, MalaysiaWorking Hours: Monday to Friday, 9am-6pmLogistics & Fulfillment Operations Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily ecommerce...
-
Business Development Executive
2 weeks ago
Shah Alam, Selangor, Malaysia CapTalent Consulting Full timeCaptalent Consulting is an established human capital solutions company providing a range of services that enhances the human capital value of its clients. We are currently looking to fill the following position for our client, a leading logistics MNC in Shah Alam, Selangor providing freight forwarding, Cross-Border, e-Commerce, Custom Brokerage, Project...
-
Program Management Specialist
2 weeks ago
Shah Alam, Selangor, Malaysia Executive Compass Full timeResponsibilities: Establish and nurture strategic relationships with customers to understand their needs and expectations. Provide support for daytoday operations and shipments, ensuring customer satisfaction. Collaborate and coordinate with crossfunctional teams to achieve delivery commitments and meet customers' scorecards, On Time Delivery targets, and...
-
Admin & Customer Service Executive (Immediate
2 weeks ago
Shah Alam, Selangor, Malaysia CARGO4U SDN BHD Full timeA Malaysia based freight forwarding company, which has branches in Kedah, Penang, Perak, Selangor, Johor, Kelantan, Terengganu and Pahang State. We are also one of the member of xpert-log, an international freight forwarding platform providing any kinds of logistics and freight forwarding services including door to door DDP or DDU to any country. Our...
-
Sales Executive
2 weeks ago
Shah Alam, Selangor, Malaysia Reeracoen Malaysia Full timeOverview:Salary:4,000 MYR ~ 5,500 MYRIndustry:Logistic- Focus areas - Semi-Conductor, Pharma/Medical Devices Mainly covers Selangor, Melaka and Ipoh. Develop and maintain good relationships with current and prospective clients Responsible for securing the new business Achieve individual, team, and company goals Work closely with Operations and overseas...
-
Export Customer Service Executive
2 weeks ago
Shah Alam, Selangor, Malaysia Freight Mark Global Services Sdn Bhd Full timeCustomer Liaison: Act as the primary point of contact for customers exporting goods to Thailand and other crossborder destinations. Build and maintain strong relationships with customers, understanding their needs and providing exceptional service. Address customer concerns and resolve issues efficiently, ensuring high levels of customer satisfaction.Export...
-
Admin Assistant
2 weeks ago
Shah Alam, Selangor, Malaysia CARGO4U SDN BHD Full timeAssist billing department (issue quotation & Invoice) -3 Months contract Some documentation 8.30am-5.30pm (Monday - Friday) EPF & SOCSO providedA Malaysia based freight forwarding company, which has branches in Kedah, Penang, Perak, Selangor, Johor, Kelantan, Terengganu and Pahang State. We are also one of the member of xpert-log, an international freight...
-
Manager Transportation
2 weeks ago
Shah Alam, Selangor, Malaysia YCH LOGISTICS (M) SDN BHD Full timePRIMARY DUTIES AND RESPONSIBILITIESSupport the purchasing of transportation services (Penang and Kuala Lumpur)Best cost sourcing of transporters (for local distributions, haulage and cross border trucking)Issuing RFQ/Tender to solicit price quotesMonitor and report on transportation costsKeep organized records of transportation rates and servicesAgreement...
-
Merchandising Executive
2 weeks ago
Shah Alam, Selangor, Malaysia Ominent Sdn Bhd Full timeResponsibilities: Product Management: Assist in managing a portfolio of product categories, ensuring a wellbalanced assortment that meets customer needs and aligns with company objectives. Assortment Planning: Developing and implementing assortment plans based on market trends, sales data, and customer feedback, to optimize product mix and drive sales...
-
Executive, IT
2 weeks ago
Shah Alam, Selangor, Malaysia YCH LOGISTICS (M) SDN BHD Full time1. To be responsible for the successful implementation of various information systems projects.Undertake structured analysis and design of information systems within scope of assigned projects.Undertake additional documentation of the system.Help with user training and write user manuals if necessary.Undertake maintenance of completed systems.Undertake to...
-
Depot Supervisor
2 weeks ago
Shah Alam, Selangor, Malaysia LOSCAM (MALAYSIA) SDN. BHD. Full timePURPOSE OF POSITION: Manage and run day to day pallet repair production at Loscam Depot. Solving and handling production issue which include tools and equipment maintenance, manpower arrangement, depot facilities maintenance and etc. Implement, provide training and enforcement of safety and health policy in the depot. Stock control and management for...
-
Marketing Executive
2 weeks ago
Shah Alam, Selangor, Malaysia White Umbrella Sdn Bhd Full timeAs a Marketing Executive, your exciting yet challenging job description will be; Assist in the planning and execution of the overall marketing and brand communications. Provide support in marketing and brandrelated initiatives. Work with cross functional departments for the launch of outlet campaigns and new products. Ensure effective and seamless internal...
-
Digital Marketing Executive
2 weeks ago
Shah Alam, Selangor, Malaysia Yes Health Sdn Bhd Full timeYesHealth is a pioneering startup, a dynamic and innovative health and wellness brand committed to positively impacting people's lives. Our unique approach involves selling YesHealth supplement products through vending machines, an innovative distribution channel that sets us apart and aligns with a blue ocean strategy. As we embark on this exciting journey...
-
Social Media Executive
2 weeks ago
Shah Alam, Selangor, Malaysia KHIND-MISTRAL (M) SDN BHD Full timeJOB TITLE :Digital Communications ExecutiveJOB PURPOSE :To plan, manage and execute content for all social media platforms, including social community engagements in line with the business and brand objectivesReport To : Digital Communications Lead Direct Reports : - Roles & Responsibilities : Develop and execute social media strategies and content across...
-
Marketing Executive
2 weeks ago
Shah Alam, Selangor, Malaysia DIBSY GLOBAL SDN BHD (THE RAW) Full time1. Develop and execute marketing campaigns to raise brand awareness and drive lead generation.Collaborate with cross-functional teams, including sales, product development, and creative, to ensure cohesive marketing efforts.Monitor and analyze campaign performance, using data-driven insights to optimize marketing strategies and tactics.Manage and maintain...
-
Business Development Executive
2 weeks ago
Shah Alam, Selangor, Malaysia BUBBLE GUM X SDN. BHD. Full time*Requirements* Degree in Business Administration, Marketing, Business Studies or equivalent. 3-5 years of experience in sales marketing / business development and similar job capacity. Solid background / experience in beauty industry would be an added advantage. *Duties and Responsibilities*: Work with other company executives and management teams, meeting...
-
Social Media Executive
2 weeks ago
Shah Alam, Selangor, Malaysia Khind Malaysia Full timeJOB TITLE :Digital Communications ExecutiveJOB PURPOSE:To plan, manage and execute content for all social media platforms, including social community engagements in line with the business and brand objectives.Report To : Digital Communications LeadDirect Reports: Roles & Responsibilities:Develop and execute social media strategies and content across various...
-
Japanese Account Sales Executive
2 weeks ago
Shah Alam, Selangor, Malaysia DOCUMENT TECHNOLOGIES SDN BHD Full timeRequirements:- Fluency in Japanese: Proficiency in spoken and written Japanese is essential for effective communication with Japanese clients and stakeholders.- Cultural understanding: Deep understanding of Japanese business culture, customs, and etiquette, enabling successful interactions and negotiations with Japanese companies.- Sales experience:...