Export Customer Service Executive

1 week ago


Shah Alam, Selangor, Malaysia Freight Mark Global Services Sdn Bhd Full time

Customer Liaison:

  • Act as the primary point of contact for customers exporting goods to Thailand and other crossborder destinations.
  • Build and maintain strong relationships with customers, understanding their needs and providing exceptional service.
  • Address customer concerns and resolve issues efficiently, ensuring high levels of customer satisfaction.

Export Coordination:

  • Coordinate the export process for shipments to Thailand and other crossborder destinations, ensuring compliance with all relevant regulations and documentation requirements.
  • Liaise with internal departments, such as logistics, operations, and finance, to ensure smooth and timely delivery of goods to customers.
  • Collaborate with external stakeholders, including freight forwarders, customs brokers, and shipping carriers, to facilitate the export process and resolve any issues that may arise.
  • Monitor shipment status and provide regular updates to customers, ensuring transparency and proactive communication throughout the export process.

Documentation Management:

  • Prepare and review export documentation, including invoices, packing lists, and shipping documents, to ensure accuracy and compliance with regulatory requirements.
  • Coordinate the collection and submission of necessary documentation to customs authorities and other relevant agencies, ensuring timely clearance of shipments.
  • Maintain organized records of export documentation and correspondence with customers and suppliers, ensuring completeness and accuracy for audit purposes.

Problem Solving and Escalation:

  • Identify and troubleshoot potential issues related to export shipments, such as customs delays, transportation problems, or documentation errors.
  • Proactively communicate with customers to address concerns and resolve issues, escalating complex or urgent matters to management as needed.
  • Collaborate with crossfunctional teams to implement solutions and process improvements that enhance the efficiency and effectiveness of the export process.

Continuous Improvement:

  • Stay informed about changes in export regulations, trade policies, and industry best practices, and incorporate new knowledge into job responsibilities.
  • Participate in training programs and professional development opportunities to enhance skills and knowledge related to customer service and export operations.
  • Provide feedback and suggestions for improving customer service processes, systems, and tools, contributing to the overall success of the customer service team.

Qualifications:

  • Bachelor's degree in business, international trade, or related field preferred.
  • Previous experience in customer service, export coordination, or logistics operations.
  • Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
  • Excellent problemsolving abilities and attention to detail, with a proactive and customerfocused mindset.
  • Knowledge of export regulations and documentation requirements preferred.
  • Ability to work independently and collaboratively in a fastpaced, teamoriented environment.


This job scope outlines the responsibilities and qualifications for a Customer Service Executive tasked with liaising export to Thailand and handling cross-border customer inquiries.


Pay:
RM2, RM3,300.00 per month

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